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Desktop

Help Centre (app.abacus.co)

On the Abacus back end, you'll always be able to access our Help Centre through the in-chat search function!

  1. Click the chat bubble
  2. Click New Conversation
  3. Under Try Our Help Centre, type your enquiry and press enter
  4. You will be redirected to the Help Centre
  5. Browse the suggested articles 

Live Chat

If you still need help, create a New Conversation and ask away!

  1. Click the chat bubble
  2. Click New Conversation
  3. Type your enquiry and press enter
  4. A member of the support  team will respond to your enquiry

E-mail

Send an e-mail to support@abacus.co for:

  • Credential issues, where you are receiving a “login failed” error
  • Reporting enquiries, for sales discrepancies, menu changes, new users, and backend questions

iPad 

  1. Tap the headset icon
  2. Tap Support - Live Chat
  3. Type your enquiry 
  4. Press send
  5. A member of the support  team will respond to your enquiry

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