Hello, hi there!

Don't know what to do? You're in the right place!

Desktop

Help Centre (app.abacus.co) - that's where you are right now!

On the Abacus back end, you'll always be able to access our Help Centre through the in-chat search function! 

  1. Click the chat bubble
  2. Click New Conversation
  3. Under Try Our Help Centre, type your enquiry and press enter
  4. You will be redirected to the Help Centre
  5. Browse the suggested articles 

Live Chat

If you still need help, create a New Conversation and ask away!

  1. Click the chat bubble
  2. Click New Conversation
  3. Type your enquiry and press enter
  4. A member of the support  team will respond to your enquiry

iPad

Live chat via POS

  1. Tap the headset icon
  2. Tap Support - Live Chat
  3. Type your enquiry 
  4. Press send
  5. A member of the support  team will respond to your enquiry

Live chat via other apps, e.g. KDS and Customer-Facing Display (beta)

  1. Go to the Settings via the cogwheel button
  2. Scroll down on the right panel
  3. Press Start Live Chat Support.

Screen sharing

After initiating a chat, a member of the support team may ask you to share your screen.

IMPORTANT: Starting a screen share will not request support. You must first initiate a live chat to get in touch with the support team.

To share your screen via POS:

  1. Tap the headset icon
  2. Tap Support - Screen Sharing
  3. A member of the support team will join you

To share your screen via KDS (beta) or Customer-Facing Display (beta), go to the Settings page via the cogwheel button and press Start sharing your screen.

E-mail

Send an e-mail to support@abacus.co to resolve:

  • Credential issues, where you are receiving a “login failed” error
  • Reporting enquiries, for sales discrepancies, menu changes, new users, and backend questions


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