If your iPad is set to lock automatically, you are likely to experience one or more of these issues:

  • Screen turns black

  • POS disconnects

  • iPad requests TouchID or Apple PIN

To prevent this, turn off Auto-Lock:

  1. Go to the iPad settings

2. Go to Display & Brightness

3. Click Auto-Lock

4. Set Auto-Lock to Never

Now your iPad won't automatically lock, but it's still a good idea to turn the screen off outside of operations!

Did this answer your question?