If your iPad is set to lock automatically, you are likely to experience one or more of these issues:

  • Screen turns black
  • POS disconnects
  • iPad requests TouchID or Apple PIN

To prevent this, turn off Auto-Lock:

  1. Go to the iPad settings

2. Go to Display & Brightness

3. Click Auto-Lock

4. Set Auto-Lock to Never

Now your iPad won't automatically lock, but it's still a good idea to turn the screen off outside of operations!

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