In this article:

  • Price changes
  • Price change ranges
  • Discounts
  • Discount reasons
  • Discount reporting

Price changes

You can permanently change the price of a product by editing the menu.

However, there are other options if you want to temporarily change the price on the spot, such as applying a discount.

The extent to which you can change prices on the spot (using the below methods) will be limited by the Price Change Range (x%).

Price Change Range

All temporary price changes will be limited by the Price Change Range of the staff member logged in.

  1. Go to Configuration > Company Profile > Basic Info
  2. Enter the new Price Change Range for manager and staff
  3. Click Save

4. Sync modifiers on the iPad

When changing the price of a product on the POS, you will be limited by the configured Price Change Range.

Eg. When the Price Change Range is 10%, and you have a $100 product, you will not be able to discount it to $80; the lowest you can make it is $90.

Change price

If you want to specify exactly what the price should be:

Single item

  1. Add an item to the order
  2. Tap the price of the item
  3. Enter the new amount
  4. Press CHANGE UNIT PRICE
  5. The item price will update accordingly

Multiple items (method 1)

  1. Tap the consolidated price
  2. Enter the new total
  3. Tap MODIFY
  4. The total price will update accordingly

Multiple items (method 2)

  1. Tap the consolidated price
  2. Enter the new amount for a single item
  3. Tap CHANGE UNIT PRICE
  4. The item price will update accordingly, based on the new unit price multiplied by the quantity

Discounts

Single item

PERCENTAGE DISCOUNT

  1. Add an item to the order
  2. Tap the price of the item
  3. Enter the discount percentage
  4. Press % DISCOUNT
  5. The item price will update accordingly.

DOLLAR DISCOUNT

  1. Add an item to the order
  2. Tap the price of the item
  3. Enter the discount amount
  4. Press $ DISCOUNT
  5. The item price will update accordingly

Whole order

PERCENTAGE DISCOUNT

  1. Tap DISCOUNT
  2. Enter the discount amount
  3. Tap % DISCOUNT
  4. The total order price will update accordingly

DOLLAR DISCOUNT

  1. Tap DISCOUNT
  2. Enter the dollar amount
  3. Tap $ DISCOUNT
  4. The total order price will update accordingly

If the discount is one that is regularly used, you may wish to create a coupon.

CHANGE UNIT PRICE

  1. Add an item to the order
  2. Tap the price of the item
  3. Enter the discount amount
  4. Press $ DISCOUNT
  5. The item price will update accordingly

Discount Reasons

If you are using a HQ account, you can enforce users to select a pre-defined reason why a discount has been applied. This reason will then show in your reporting.

  1. On the backend, go to POS Settings > Discount Reasons
  2. Click Add New Reason and enter a reason why you may have a discount, e.g. "Employee discount"

3. On the POS, go to Settings > Sync tab and SYNC MODIFIERS

4. Go to the System tab and enable A29. REQUIRE DISCOUNT REASON.
Note: You can also enable A51. if you want to force staff to select a predefined reason rather than writing one.

5. Now, when you enter a discount, you will be prompted to either select a predefined reason, or write a new reason.

5. The Discount Reason can be found in the Discount Report in the  Invoice View:

  • The reason for a discount applied to a whole order will be shown under  Discount Reason
  • The reason for a discount applied to a single item on an order will be shown

Discount Reporting

Discount Report

Go to Reports > Sales > Discount to view your discount report. Discounts include coupons.

Scroll down to see your Sales By Time, and to access invoices.

Export Order Items

When you export your "Order Items" CSV File (POS > Reports > Sales Activity > Export Order Items):

  • You can see the full order's discount under the "Invoice Discount" column
  • You can see individual order items' discounts under the "Discount" column

See also:

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