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Additional to your standard product pricing, you can create special pricing based on:

  • Who is ordering (e.g. member pricing)

  • What products are ordered together (e.g. meal deals)

  • When an order is placed (e.g. Happy Hour)

  • Where an order is placed (e.g. at the bar or at the restaurant)

  • How an order will be served (e.g. delivery or eat-in)

These conditions can be set out with Price Triggers or Multipricing Rules. 

What is the difference between Multipricing Rules and Price Triggers?

Multipricing Rules

Choose multipricing rules if you want this pricing to be an implicit part of your pricing system.

This means that your POS, receipts, and reports will not show a discount/surcharge.

We recommend you use this in situations where pricing is based on:

  • Where an order is placed, e.g. a bottle of wine costs $25 at your restaurant, $20 at your bar, and $15 at your bottle shop (where "Locations" are used)

You can also use it for pricing based on:

  • Who is ordering (e.g. member pricing)

  • When an order is placed (e.g. Happy Hour)

  • How an order will be served (e.g. delivery or eat-in)

You cannot use it for pricing based on:

  • What products are ordered together (e.g. meal deal)

These sales will not be separated from your normal sales.

An advantage is that you can can see the various prices of a product within the Multipricing Matrix.

Price Triggers (Beta)

Choose price triggers if you want this pricing to be an explicit part of your pricing system.

This means that your POS and receipts will show a discount/surcharge.

We recommend you use this in situations where pricing is based on:

  • What products are ordered together (e.g. meal deals)

  • Who is ordering (e.g. member pricing)

  • How an order will be served (e.g. for delivery fees, eat-in surcharges, )

  • When an order is placed (e.g. Happy Hour and similar promotions)

You can also use it for pricing based on:

  • Where an order is placed (e.g. at the bar or at the restaurant)

You will be able to access a Price Trigger Report that shows all the sales that were affected by a Price Trigger.

Multipricing is for when you're changing the price of one kind of product, e.g. a coffee. Price triggers are better for changing the price of multiple products, e.g. a coffee and muffin deal.

Now that you know what's what, let's show you how to use them.

How to set up multipricing

Create a multipricing condition

  1. Go to Sales > Multipricing Rules

2. Click New Multipricing Rule
3. Enter the Name, e.g. Eat-in pricing
4. (OPTIONAL) Fill in any optional parameters:

  • Enter a minimum quantity if you want special pricing only to apply when a customer has ordered a minimum number of the same product (e.g. 3 cappuccinos)

  • Select an order type if you want special pricing only to apply for specific ways of ordering (e.g. takeaway, eat-in)

  • Select a Start date and End date if you want the pricing to only apply during a set period (e.g. Easter weekend).

5. Click the pencil button to go into the Multipricing Rule details

6. This is where you set the conditions for your rule. You can set just one condition (e.g. location), or you can set a combination of conditions.
Here are some ways you might set them up...

Eat-in pricing

Set the Order Type to "Eat-In" to make the pricing automatically different for dine-in orders (same option as that in step 4)

Takeaway pricing

Set the Order Type to "Takeaway" to make the pricing automatically different for takeaway orders (same option as that in step 4)

Different prices for different companies

  • If your business comprises more than one company (i.e. more than one Abacus account), set the Company Type of the company you want to be logged into in order to have different pricing. Company types can be Sites, Resellers, Customers, or Suppliers.

Different pricing when a customer has ordered a certain quantity

  • Set a minimum order quantity if you want the pricing to change when the customer has ordered a minimum number of the same product (same option as that in step 4)

  • Set a maximum order quantity if you want pricing to change only up to a certain quantity, e.g. Cheap pizzas are $4, but there's a limit of 4 cheap pizzas per customer.

  • Set an applicable quantity if you want pricing to change only when an exact number of the product has been ordered, e.g. Cookies are $1 each, only when you order exactly 5.

Minimum spend

  • Set the overall Minimum Spend amount before prices are changed.

Start and end dates

  • Set a start and end time to designate a period that the multipricing rules are active (same option as that in step 4). The time will be 12:00AM by default.

Member discount

  • Set the Membership Level that a customer must have for the pricing to change (Loyalty Module users only)

Pricing for tagged customers

  • Select the Customer Tag that a customer must have for the pricing to change (Loyalty Module users only), e.g. anyone with a "VIP" tag will benefit from different VIP pricing.

Different prices for different locations

  • If your business has multiple Locations (e.g. you have an upstairs restaurant and a downstairs bar, set as Locations on your POS), select which Location you want your POS set up at for this pricing to apply.

Order source

  • Set the Source of an order that will have different pricing, e.g. if you have a hotel, you may charge hotel guests differently. This is like having a different location, except you don't have a different POS for the source of the order.

Happy hour

  • Create a Period. The pricing will only change during this period.

7. Click Save
8. Go Back

9. Later, if you've created multiple multipricing rules, you'll be able to "prioritise" them by dragging and dropping them in order. The topmost rule has the highest priority.

Now you have created the condition for the multipricing rule, you can apply it to your selected products.

There are two ways you can apply the rule, either by using the Multipricing Matrix, or by going to the Products Page.

Apply multipricing via Multipricing Matrix

  1. Go to Sales > Multipricing Matrix

  2. All of your products will be shown in a list, with the alternative pricing next to them.

  3. Click a field and enter the price that corresponds to its multipricing rule.

Apply multipricing via Products Page

  1. Go to your Products page > Tick all the products that you want to edit the pricing 

  2. Click Settings

3. Go to the Multipricing tab
4. Select your rule

5. Set the outcome of the rule
A) Discount Value - eg. $5 off
B) Discount Percent - eg. 10% off
C) Increase Value - eg. $5 more
D) Increase Percent - eg. 10% off

6. Click Apply


7. To verify that the rule has been applied: click the pencil button of an individual product and go to the Advanced tab. Under Multiple Pricing, the rule and its corresponding price will display.

You can add multipricing rules on this page, too!

8. Sync all products on your POS

That's it! Your multipricing rules will automatically apply when your Multipricing Rules are fulfilled.

How to set up price triggers

The way that you set up a price trigger will depend on what sort of promotion you want to create. Follow the instructions that align with your intentions:

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