About

The Self-Ordering Kiosk is an application in the Abacus range which your designated Client Success Engineer (CSE) will help you design and set up.

This article will cover the parts that you can edit and update yourself.

This is not to be confused with the discontinued iPad version of our self-ordering kiosk which was the Table Ordering App used in "ordering wizard" mode.

Kiosk settings

Accessing your kiosk settings

Whenever you are instructed to go to your Self-Ordering Kiosk settings:

Ensure that you have a mouse and keyboard connected to the self-ordering kiosk, or turn on the Windows on-screen keyboard (Start > Settings > Ease of Access > Keyboard, and turn on the toggle under Use the On-Screen Keyboard.)
Tap the cogwheel icon on the kiosk.
Enter the same password that you use to access the backend portal

Settings

Disable printing and prompt for customer name

When the Kiosk printer is disabled, a prompt for the customer to enter their name will appear so a staff member can call it out when their order is ready instead of printing a docket with an order number.

To disable the Kiosk printer:

Go to the Kiosk settings.
Go to the System tab.
Enable the Disable printing and prompt for customer name toggle.
Update App.

Hide sold out products and variants

By default, when an item sells out, it will appear at the bottom of the Kiosk menu. Enabling the Hide sold out products and variants setting will remove sold out products from the menu so they are no longer visible to customers.

To enable the Hide sold out products and variants setting:

Go the Kiosk settings.
Go to the Appearance tab.
Enable the Hide sold out products and variants toggle.
Apply.

Your CSE will help you set up the right Self-Ordering Kiosk menu to begin with, but you can also edit it yourself.

To edit your menu:

Go to Menus > Kiosk Menu

2. Here, you can:

Add products - products need to be already existing in your product database (in your Products List)
Rearrange products and menu sections - click and drag
Reprice products
Remove products

3. Go to your Self-Ordering Kiosk settings > Connection and click Sync Now.

How to create upselling prompts

Typically, when your customer adds a product to their cart, they are asked only once if they want to customise their order with modifications and add-ons (the "product variants"). If you have many product variants, your customer would need to scroll down to see all of the options, and they might miss something.

By turning on "prompts", you are able to guide them through each group of modifications, add-ons, or combos. If the customer has not made a selection from "Burger Mods", for example, the Burger Mods will then pop up at the next stage of the ordering process, giving your customer another chance to upgrade their order.

Upselling prompts can be made for any number of product variant groups to guide your customer through any modifications, add-ons, or combos that you want to bring their attention to.

On the backend, go to the Product Variant Group details for your combo, modification group, or add-ons.
Under "Self-Ordering/Online Ordering Options", click Prompt Selection, then Save your Product Variant Group.

3. Go to Menus > Kiosk Menu and click the pencil icon on the menu you want to update.

4. Click the Publish button.

5. Go to your Self-Ordering Kiosk settings > Connection and click Sync Now.

How to limit payment options (e.g. card only)

On the checkout screen, your customers can opt to pay with either cash or credit card. You can limit these options to accept only one or the other.

1. In your Kiosk Settings, toggle on Disable Cash Payment or Disable Card Payment

2. Click Submit