In this article:

  • About
  • How to access your settings
  • How to update the Self-Ordering Kiosk Menu
  • How to add dietary requirements
  • How to create upselling prompts
  • How to limit payment options (e.g. card only)

See also:

About

The Self-Ordering Kiosk is an application in the Abacus range which your designated Client Success Engineer (CSE) will help you design and set up.

This article will cover the parts that you can edit and update yourself.

This is not to be confused with the discontinued iPad version of our self-ordering kiosk which was the Table Ordering App used in "ordering wizard" mode.

How to access your settings

Whenever you are instructed to go to your Self-Ordering Kiosk settings:

  1. Ensure that you have a mouse and keyboard connected to the self-ordering kiosk, or turn on the Windows on-screen keyboard (Start > Settings > Ease of Access > Keyboard, and turn on the toggle under Use the On-Screen Keyboard.)
  2. Tap the cogwheel icon on the kiosk.
  3. Enter the same password that you use to access the backend portal

How to update the Self-Ordering Kiosk Menu

If you have an online ordering menu, this will be the same as the self-ordering kiosk menu. Your CSE will help you set up the right menu to begin with, but you can edit this yourself too.

To change your menu:

  1. Go to Online Ordering > Menu

2. Here, you can:

  • Add products - products need to be already existing in your product database (in your Products List)
  • Rearrange products and menu sections - click and drag
  • Reprice products
  • Remove products

To change which menu you want to use entirely, click Change. You'll then be able to use or duplicate an existing POS menu, or to make a whole new menu from scratch.

3. Click Save.

4. Go to your Self-Ordering Kiosk settings > Connection and click Sync Now.

To change your product images, descriptions, or dietary filters, consult the online ordering menu guide.

How to create upselling prompts

Typically, when your customer adds a product to their cart, they are asked only once if they want to customise their order with modifications and add-ons (the "product variants"). If you have many product variants, your customer would need to scroll down to see all of the options, and they might miss something.

By turning on "prompts", you are able to guide them through each group of modifications, add-ons, or combos. If the customer has not made a selection from "Burger Mods", for example, the Burger Mods will then pop up at the next stage of the ordering process, giving your customer another chance to upgrade their order.

Upselling prompts can be made for any number of product variant groups to guide your customer through any modifications, add-ons, or combos that you want to bring their attention to.

  1. On the backend, go to the Product Variant Group details for your combo, modification group, or add-ons.
  2. Under "Self-Ordering/Online Ordering Options", click Prompt Selection, then Save your Product Variant Group.

3. Go to Online Ordering > Menu and click Save.

4. Go to your Self-Ordering Kiosk settings > Connection and click Sync Now.

How to limit payment options (e.g. card only)

On the checkout screen, your customers can opt to pay with either cash or credit card. You can limit these options to accept only one or the other.

1. In your Kiosk Settings, toggle on Disable Cash Payment or Disable Card Payment

2. Click Submit

3. Close

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