Every time a customer places a request for a reservation online, they will receive an email, which you can customise.
Go to Configuration > Email Templates and click the pencil button next to the email template that you want to edit:
Sent in this instance
Reservation request acknowledgement email
Reservation request received at [CompanyName]
Sent to a customer after the reservation request is sent to POS, before it is accepted or rejected.
Reservation acceptance email
Reservation confirmed by [CompanyName]
Sent to a customer if the reservation is accepted on the POS.
Reservation rejection email
Reservation unavailable at [CompanyName]
Sent to a customer if the reservation is rejected on the POS.
If you cannot see any of these templates, click Create Default Email Templates > Add Missing Templates.
On the Email Template Details page, you will be able to change the general messaging of the email.
There are also dynamic placeholders which you move around, but you should not remove them.
Where to edit it
Configuration > Email Templates > Details > Sender Name
Sender email address
Configuration > Email Templates > Details > Sender. Any responses will go to this email address.
Configuration > Email Templates > Details > Subject
Logo (displays as image icon)
Configuration > Company Profile > Logo (200px by 200px)
Configuration > Company Profile > Basic Info > Name. This will be overwritten by Reservations > Reservation Sessions > Settings > Alternate Company Name
Configuration > Company Profile > Contact > Primary > Address
Configuration > Company Profile > Contact > Primary > Phone Number > Office Phone
Configuration > Company Profile > Contact > Primary > Email
Configuration > Company > Profile > Basic Info > Website
Configuration > Company > Profile > Basic Info > Registration Number (ABN)
If you have a HQ account, log into the HQ account > Configuration > Company Profile > Logo
*These placeholders are set by the customer when they place a reservation, and cannot be edited by you.
After editing any details, click Save.