A void occurs when you:

  • Delete a paid order from Sales > Invoices in the backend
  • Delete a paid order from the Order History screen in Abacus POS
  • Delete an unpaid order from the Table Map or Held Orders screen in Abacus POS, if you also have PRINT ORDER DOCKET UPON HOLD ORDER switched on in your Abacus app settings.

View voids

  1. Go to Report > Voids to view your voids report. You can only view voids on the backend.

2. Scroll down to see your Sales By Time, and click a timestamp to open a list of its invoices

3. Click an invoice number to directly access the invoice

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