In this article:
Delete a paid order
Go to Order History.
Swipe left on the order you want to delete.
4. Tap YES.
5. Select a delete reason from the reason list or enter your own.
6. Tap DELETE.
Delete a held order
Go to Held Orders and tap on the order you want to delete to load the order.
2. Tap CLEAR.
3. Tap YES.
4. Select a delete reason from the reason list or enter your own.
5. Tap DELETE.
View deleted invoices
On the backend, go to Reports > Deleted Invoices to view your deleted invoice report. The report consists of a list of all the deleted invoices for the selected date range.
Select Invoice to see invoices where the whole order was deleted.
Select Item to see invoices where only some of the items in the order were deleted.
Note: The list includes deleted invoices for both paid and unpaid orders.
All paid orders.
Orders deleted from Held Orders on the POS. Orders deleted from Held Orders do not have invoice numbers and will display the payment method as None.
Orders deleted from Order History on the POS.
Orders deleted from Sales > Invoices in the backend.