In this article:

What's a credit account?

When completing a sale, you have the option of paying by store credit account. This means that the amount is stored as an owing payment in the customer's name.

All credit accounts need to be set up in the backend.

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Managing credit accounts

Go to Sales > Credit Account to manage customer credit accounts for your store.

You can filter the credit account list by name, customer, and balance range. To reset the filters, click Reset.

If an account is Active, it will show on the POS.

Creating a new credit account

  1. Click New Credit Account

  2. Enter the Name of the credit account, and their Password. Each credit account must have a password that the credit account holder will know, so when they claim to put a sale on that credit account, your staff can verify their access to the account.

  3. (OPTIONAL) If your credit account holder is an existing customer, you can link the customer record to the credit account. (You will need to have created the customer already in the Customers page)

  4. (OPTIONAL) You can create a maximum credit allowance (overall limit) and a maximum transaction allowance (limit per transaction) to restrict the credit account. The Note is for your personal reference; it does not appear on the POS.

  5. Click Save

Any purchases made with this credit account will show in the Transactions section of this page. Under the Invoice column, you can click on an invoice number to go to the corresponding invoice.

Any credit accounts which are not active will not appear on the POS.

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Credit accounts on the POS

Using credit

When your customer wants to put a sale on store credit: 

  1. Create your order, and press PAY.

  2. Tap OPTIONS > Credit Account.

3. Select your customer's credit account.

4. A password will appear. Ask them for their credit account password (set on the backend). If it's correct, press YES.
5. The sale will be accepted. Press COMPLETE SALE.

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Topping up

When your customer wants to pay for/top up their credit account:

  1. Go to Top up account

2. Select your customer's credit account. A negative balance shows how much they owe; a positive balance shows how much they have left to use.

3. Enter Top Up Amount using the keypad.

4. Select the method of payment, e.g. cash, credit card. If you are using POS version 2.9.1 or later, the credit card amount will push to your integrated payment terminal.

5. The balance will update accordingly.

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View Invoices

Invoices that are paid by credit account will be shown as Unpaid (until that credit account is topped up).

  1. Go to Sales > Invoices

  2. Change the Display to "Show All" or "Unpaid"

  3. You will be able to tell which invoices were paid on a credit account by consulting the Payment column. Note that split payments where a credit account was a form of payment will also be marked as being unpaid.

View Credit Account Transactions

On the backend, go to Sales > Credit Account Transactions to see the full list of transactions of any credit account.

Note: Remember that you can always view a particular credit account's transactions by accessing its details page.

Click an invoice number to view the corresponding invoice.

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Bulk mark invoices as paid

You can mark multiple credit account invoices as paid. To do so:

  1. Go to Sales > Credit Account.

  2. Click the pencil icon on the customer’s account.

  3. Tick the checkboxes on the invoices you want to mark as paid. This will trigger the Mark as Paid button to appear.

  4. Click Mark as Paid to mark all selected invoices as paid.

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Send tax invoices to all customers

If you want to send e-mails to all of your credit accounts

  1. Make sure each credit account is linked to a customer with an email address

  2. On the Credit Accounts page, click Create Tax Invoice Statement.

  3. A tax invoice will automatically be generated and sent to all the customers with credit accounts.

Add note to tax invoices

Click Settings and enter an Invoice Note then Save.

A note must only be a single line of text.

This will appear in your Tax Invoices like so:

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Export tax invoice/receipt for one customer

  1. Go to Sales > Credit Account

  2. Click the pencil button next to the customer who you want to export a credit account for

  3. Scroll down and click either Create Tax Invoice Statements or Create Receipt Statements to download a pdf that you can then e-mail to your customer.

In the statement:

  • Credit account usage is denoted with minus (-$) amounts.

  • Credit top ups are denoted with plus (+$) amounts.

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Export credit account transactions

To export the sales report CSV file for all credit account transactions matching the filters you have set, in the Credit Account Transactions page, click Export .

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See total balance for credit accounts

  • In the POS app, you can see the total balance due by going to the Top Up Account screen.

  • In the backend, you can see the total balance due by going to Sales > Credit Accounts.

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