In this article:
- Dos and Don'ts
- Getting Support
- Navigating the app
- Master sync
- Process orders
- Retrieve held orders
- Cash pay in/pay out
🎥 Check out our Abacus Front end Training Video Series!
Dos and Don'ts
If you need to contact support but your POS isn't available, launch the live chat using your smartphone:
- Go to help.abacus.co in your web browser
- Open the chat bubble
- Tap New conversation
- Type your enquiry to begin a chat
DO NOT UNPLUG, MOVE, RESTART, RESET, TURN OFF OR OTHERWISE INTERFERE WITH YOUR ROUTER OR YOUR ACCESS POINT, UNLESS AN ABACUS SUPPORT MEMBER HAS ADVISED YOU TO DO SO.
A call-out fee will apply for any site visit where the Abacus Support Team finds that the issue was the result of customer error.
Navigating the app
Use the buttons across the top blue banner and down the dropdown menu to navigate throughout the app.
Tap the SYNC button at the top of the screen to get changes from the backend. The sync button will pulse if a sync has been prompted from the backend.
If this button is flashing, it means that an Admin has prompted you to perform a Master Sync from the backend.
Refer to the bottom of the order for the controls to:
- Find a customer (🔍CUSTOMER)
- Add a note (ORDER DETAILS)
- Save the order to the table (HOLD/SEND)
- Take the customer’s payment (PAY).
Retrieve held orders
To retrieve a held order, go to the Held Orders screen and tap the order.
Swipe left to:
- Print Bill
- Reprint Order
Cash pay in/pay out
Each time you top up the float or use petty cash, you must update the POS Register for reporting.
Enter the transaction amount, then tap CASH PAY IN (inserting cash) or CASH PAY OUT (extracting cash).