In this article:

  • Surcharges page
  • Credit card surcharges
  • Holiday surcharges
  • Surcharge report
  • Bypass surcharges

Surcharges page

To manage surcharges for credit cards and holidays, go to Sales > Surcharge.

IMPORTANT: It is your responsibility to ensure that your surcharges abide the law of your country. All Australian businesses must ensure that their payment surcharges ("bank" surcharges) adhere to the ACCC.
e.g. "A business [...] is only allowed to pass on to the customer the costs that the business was charged for accepting payment of that payment type. / The ban applies to all businesses, regardless of their size."

Please note that although certain payment devices support their own surcharges (e.g. Tyro, Westpac), we recommend you set your surcharges within Abacus if you wish to see the surcharges reported within Abacus. If you set up a surcharge on your own payment terminal and within Abacus, you risk double-surcharging your customer.

All cards

  1. Go to the Bank tab
  2. Click New Item 
  3. Select "All Cards". Enter the:
    * Rate type (percentage, flat value, or amount per person)
    * Surcharge rate
    + OPTIONAL: Minimum and maximum amounts for which this surcharge applies
  4. Click All Cards.
  5. On Abacus POS, go to Settings > Sync > Sync Payment Info.

Note that bank surcharges are applied on top of any existing extra fees, e.g. holiday surcharge or delivery fees.

By card type

  1. Go to the Bank tab
  2. Click New Item 
  3. Enter the:
  • Card type
  • Rate type (percentage, flat value, or amount per person)
  • Surcharge rate
  • (OPTIONAL) Minimum and maximum amounts for which this surcharge applies

4. Click By Card Types.

5. On Abacus POS, go to Settings > Sync > Sync Payment Info

6. Turn on Setting A18. Require selection of card type upon credit card transaction

7. Now, when you print out a bill, the different surcharges will appear at the bottom of the bill, depending on whether the surcharges are by card or for all cards.

Bypass credit card surcharge

A credit card surcharge will be automatically applied when you complete a transaction and select the credit card payment option. However, if you wish to bypass this, press and hold on the Credit Card button on the payment screen.

Holiday surcharges

  1. Go to the Holiday tab.
  2. Click New Item
  3. Enter the:
  • Surcharge name (eg. New Year's Day)
  • Rate type (percentage, flat value for order, or amount per person)
  • Surcharge rate
  • Day of the week (if you want it to apply for only a certain day)
  • Date range (Start Date, End Date)
  • Amount Minimum & Maximum, e.g. If you make the minimum $10, then the surcharge will only apply for orders of $10 or more
  • Guest Minimum & Maximum, e.g. If you make the minimum 2 guests, then the surcharge will only apply when you have 2 or more guests
  • If you are an Australian business, make the surcharge taxable
  • (OPTIONAL) Day, minimum spend, maximum spend, minimum guest, or maximum guest count for which this surcharge applies

4. Click Enable Holiday Surcharge. All your holiday surcharges will be enabled for their dates.

5. On Abacus POS, go to Settings > Sync > Sync Payment Info.

Surcharge Report

Go to Reports > Sales > Surcharge to see each surcharge generated for each invoice.

These can be filtered by Surcharge Type (General/Holiday or Bank), and by the surcharge name/description.

Bypass Surcharges

On Abacus POS 2.8.16, you can bypass a surcharge on specific transactions on the Payment screen by going to SURCHARGE OPTIONS and toggling the buttons:

  • Standard surcharge (a.k.a. "General" surcharge or "Holiday" surcharge)
  • Credit card surcharge (or card surcharge)

Did this answer your question?