Abacus Help Center

FAQ

28 articles

Written by Shannon and Rebecca

Why can't I check out with a cart of less than $1?

Checking out with a cart of less than $1

Written by Shannon. Updated over a week ago

What are the subscription checkboxes in customer details?

Understanding the Campaign Email and Campaign SMS checkboxes

Written by Rebecca. Updated over a week ago

Which languages are available in Abacus?

Written by Shannon. Updated over a week ago

How do I sync Unsynced Orders?

How to identify whether there are unsynced orders, and how to sync them

Written by Rebecca. Updated over a week ago

How are split payments shown in reporting?

Understanding split payment invoices in the POS order history and backend

Written by Rebecca. Updated over a week ago

What do I do if my card payment device stops working?

How to switch off card payment integration with Abacus

Written by Rebecca. Updated over a week ago

How long can my product descriptions be?

Character limitations for short descriptions of products

Written by Rebecca. Updated over a week ago

What is the difference between a Member ID and a Member Code?

Understand the difference so you can create the right QR code for your customer membership cards

Written by Rebecca. Updated over a week ago

How do I add a note to an order?

Sending notes to the kitchen in various ways

Written by Rebecca. Updated over a week ago

Why does my iPad say "Wrong WiFi"?

How to remove the "Wrong WiFi" alert and connect to the right WiFi

Written by Rebecca. Updated over a week ago

What version of Abacus POS am I using?

How to check which version of Abacus is running on your iPad

Written by Rebecca. Updated over a week ago

What are Open Items and how do I use them?

Written by Rebecca. Updated over a week ago

How do I restart the app?

Written by Rebecca. Updated over a week ago

How do I stop my iPad from going to sleep?

Prevent your iPad from automatically locking itself and going to sleep

Written by Rebecca. Updated over a week ago

How do I configure printer locations in the app?

Set up your printer locations from the POS

Written by Rebecca. Updated over a week ago

How do I add dietary requirements?

Add dietary filters on the Table Ordering App, Self-Ordering Kiosk, Mobile App, and Online Ordering

Written by Rebecca. Updated over a week ago

How do I set currency and tax in Abacus?

Currency and tax calculation

Written by Rebecca. Updated over a week ago

I created a new product, why can't I see it on my menu?

Written by Rebecca. Updated over a week ago

How to print different sorts of products on separate dockets

How to separate your products on different dockets

Written by Rebecca. Updated over a week ago

How do I add a product photo?

Written by Rebecca. Updated over a week ago

What's the difference between the Master POS, Slave POS, and Waiter Pad?

Written by Rebecca. Updated over a week ago

How can I change the "Hold" button to "Send"?

Written by Rebecca. Updated over a week ago

How do I forget a wireless network?

Written by Rebecca. Updated over a week ago

How do I view sales for accounting and tax-reporting purposes?

Extract your sales information for tax at the end of the financial year

Written by Rebecca. Updated over a week ago

How do I set the cost of my product based on total ingredient cost?

Use your ingredients for costing

Written by Rebecca. Updated over a week ago

Why do I keep logging out?

How to stop Abacus POS from automatically logging out (FAQ)

Written by Rebecca. Updated over a week ago

How can I set "Happy Hour"?

An example of how to use Multipricing Rules

Written by Rebecca. Updated over a week ago

How do I manage orders as a Quick Service restaurant?

Adding table numbers to dockets, specifying dine-in and takeaway orders

Written by Rebecca. Updated over a week ago