FAQ
28 articles
Written by Shannon and Rebecca


Why can't I check out with a cart of less than $1?
Checking out with a cart of less than $1
Written by Shannon. Updated over a week ago
What are the subscription checkboxes in customer details?
Understanding the Campaign Email and Campaign SMS checkboxes
Written by Rebecca. Updated over a week ago
Which languages are available in Abacus?

Written by Shannon. Updated over a week ago
How do I sync Unsynced Orders?
How to identify whether there are unsynced orders, and how to sync them
Written by Rebecca. Updated over a week ago
How are split payments shown in reporting?
Understanding split payment invoices in the POS order history and backend
Written by Rebecca. Updated over a week ago
What do I do if my card payment device stops working?
How to switch off card payment integration with Abacus
Written by Rebecca. Updated over a week ago
How long can my product descriptions be?
Character limitations for short descriptions of products
Written by Rebecca. Updated over a week ago
What is the difference between a Member ID and a Member Code?
Understand the difference so you can create the right QR code for your customer membership cards
Written by Rebecca. Updated over a week ago
How do I add a note to an order?
Sending notes to the kitchen in various ways
Written by Rebecca. Updated over a week ago
Why does my iPad say "Wrong WiFi"?
How to remove the "Wrong WiFi" alert and connect to the right WiFi
Written by Rebecca. Updated over a week ago
What version of Abacus POS am I using?
How to check which version of Abacus is running on your iPad
Written by Rebecca. Updated over a week ago
What are Open Items and how do I use them?

Written by Rebecca. Updated over a week ago
How do I restart the app?

Written by Rebecca. Updated over a week ago
How do I stop my iPad from going to sleep?
Prevent your iPad from automatically locking itself and going to sleep
Written by Rebecca. Updated over a week ago
How do I configure printer locations in the app?
Set up your printer locations from the POS
Written by Rebecca. Updated over a week ago
How do I add dietary requirements?
Add dietary filters on the Table Ordering App, Self-Ordering Kiosk, Mobile App, and Online Ordering
Written by Rebecca. Updated over a week ago
How do I set currency and tax in Abacus?
Currency and tax calculation
Written by Rebecca. Updated over a week ago
I created a new product, why can't I see it on my menu?

Written by Rebecca. Updated over a week ago
How to print different sorts of products on separate dockets
How to separate your products on different dockets
Written by Rebecca. Updated over a week ago
How do I add a product photo?

Written by Rebecca. Updated over a week ago
What's the difference between the Master POS, Slave POS, and Waiter Pad?

Written by Rebecca. Updated over a week ago
How can I change the "Hold" button to "Send"?

Written by Rebecca. Updated over a week ago
How do I forget a wireless network?

Written by Rebecca. Updated over a week ago
How do I view sales for accounting and tax-reporting purposes?
Extract your sales information for tax at the end of the financial year
Written by Rebecca. Updated over a week ago
How do I set the cost of my product based on total ingredient cost?
Use your ingredients for costing
Written by Rebecca. Updated over a week ago
Why do I keep logging out?
How to stop Abacus POS from automatically logging out (FAQ)
Written by Rebecca. Updated over a week ago
How can I set "Happy Hour"?
An example of how to use Multipricing Rules
Written by Rebecca. Updated over a week ago
How do I manage orders as a Quick Service restaurant?
Adding table numbers to dockets, specifying dine-in and takeaway orders
Written by Rebecca. Updated over a week ago