In this article:
You can add a custom note to your order in 3 ways:
A) Product note: Add a note to a specific product on a docket. This can be written on the spot, or preconfigured.
B) Order note: Add a note to a whole order, shown at the beginning of a docket. This can be written on the spot, or preconfigured.
C) Note docket: Add a note like a separate line item to your order. This can have its own printer location separate to the rest of the order. This note is always preconfigured.
Extra takeaway cup
Start plating dessert
Bring side plates
You can also add a Customer Name to an order docket (see this article).
How to create a Product Note
If you want to add a note to an individual item:
Add an item to the order
2. Swipe left to show extra buttons
3. Press Options
4. Under Add Note, type a note that applies specifically to that product.
5. Press Done
6. The item on the docket will appear with an individualised note
How to create an Order Note with Customer Name
Tap Order Details
Under Add Note, type in your message
Order notes show at the bottom of the order
How to preconfigure a Product Note or Order Note
When using the above method of adding notes, you can also select notes from a preconfigured list.
To set these up:
Go to the backend (app.abacus.co) > POS Settings > Predefined Notes
2. Click Add New Note
3. Enter the note
4. Sync your menu on Abacus POS
How to create a Note Docket
Create the preconfigured note on your menu:
Tap the Menu icon (spoon and fork) at the top of the screen
Tap the Gear icon next to the menu you want to edit (you need to be an admin/manager and on the Master POS)
Tap an empty menu tile with a + button
Tap ADD NOTE
Under Note, enter the note text. You can also specify a Printer Location.
Tap SAVE MENU
It will appear like a product on your menu. Every time you want to add the note to an order, tap the note on your menu then SEND.