In this article:
What's a credit account?
When completing a sale, you have the option of paying by store credit account. This means that the amount is stored as an owing payment in the customer's name.
All credit accounts need to be set up in the backend.
Managing credit accounts
Go to Sales > Credit Account to manage customer credit accounts for your store.
You can filter the credit account list by name, customer, and balance range. To reset the filters, click Reset.
If an account is Active, it will show on the POS.
Creating a new credit account
Click New Credit Account
Enter the Name of the credit account, and their Password. Each credit account must have a password that the credit account holder will know, so when they claim to put a sale on that credit account, your staff can verify their access to the account.
(OPTIONAL) If your credit account holder is an existing customer, you can link the customer record to the credit account. (You will need to have created the customer already in the Customers page)
(OPTIONAL) You can create a maximum credit allowance (overall limit) and a maximum transaction allowance (limit per transaction) to restrict the credit account. The Note is for your personal reference; it does not appear on the POS.
Any purchases made with this credit account will show in the Transactions section of this page. Under the Invoice column, you can click on an invoice number to go to the corresponding invoice.
Any credit accounts which are not active will not appear on the POS.
Credit accounts on the POS
When your customer wants to put a sale on store credit:
Create your order, and press PAY
Tap Options > Credit Account
3. Select your customer's credit account
4. A password will appear. Ask them for their credit account password (set on the backend). If it's correct, press YES.
5. The sale will be accepted. Press COMPLETE SALE.
When your customer wants to pay for/top up their credit account:
Go to Top up account
2. Select your customer's credit account. A negative balance shows how much they have owe; a positive balance shows how much they have left to use.
3. Enter the Top Up Amount using the keypad
4. Select the method of payment, e.g. cash, credit card. If you are using POS version 2.9.1 or later, the credit card amount will push to your integrated payment terminal.
5. The balance will update accordingly
Invoices that are paid by credit account will be shown as unpaid (until that credit account is topped up).
Go to Sales > Invoices
Change the Display to "Show All" or "Unpaid"
You will be able to tell which invoices were paid on a credit account by consulting the Payment column. Note that split payments where a credit account was a form of payment will also be marked as being unpaid.
View Credit Account Transactions
On the backend, go to Sales > Credit Account Transactions to see the full list of transactions of any credit account.
Note: Remember that you can always view a particular credit account's transactions by accessing its details page.
Click an invoice number to view the corresponding invoice.
Send tax invoices to all customers
If you want to send e-mails to all of your credit accounts
Make sure each credit account is linked to a customer with an email address
On the Credit Accounts page, click Create Tax Invoice Statement.
A tax invoice will automatically be generated and sent to all the customers with credit accounts.
Add note to tax invoices
Click Settings and enter an Invoice Note then Save.
A note must only be a single line of text.
This will appear in your Tax Invoices like so:
Export tax invoice/receipt for one customer
Go to Sales > Credit Account
Click the pencil button next to the customer who you want to export a credit account for
Scroll down and click either Create Tax Invoice Statements or Create Receipt Statements to download a pdf that you can then e-mail to your customer.
In the statement:
Credit account usage is denoted with minus (-$) amounts
Credit top ups are denoted with plus (+$) amounts
Export credit account transactions
To export the sales report CSV file for all credit account transactions matching the filters you have set, click Export in the Credit Account Transactions page.
See total balance for credit accounts
In the POS app, you can see the total balance due by going to Top Up Account screen
In the backend, you can see the total balance due by going to Sales > Credit Accounts