In this article:
How to View Order History
Dropdown the Navigation Menu and select Orders History
The Orders History screen displays all the orders that were paid for on the current day
Each order will be kept on the POS for one month
If there is internet connection, the orders will automatically sync to the server, marking the order with the green synchronisation symbol
Orders that were made from other POS devices on the network will be displayed on a grey background
Tap an order and it will be expanded to show which items were on that order.
2. Swipe left on an order to access the order history options: print bill, print receipt, refund, and delete.
How to Sync Historical Orders
Ensure that you have an internet connection
Press Push Orders to Server
How to Refund an Order
In Abacus POS 2.8.100 and later:
2. Select the items to be refunded (or Select All)
3. Select the payment method (Cash or Card): note that you cannot refund a cash payment to a credit card.
4. Select the reason for the refund
5. The amount refunded will appear with the tender type.
In Abacus version 2.8.19 and older, the tender refunded will display greyed out without the "refunded" text.
If you are using an older version of Abacus (2.6.15 or older), you will need to select the refund reason first, then the items, and then the payment method. After a successful refund, your refunded items will display instead of the tender type (cash/card).
If the order was made online, a confirmation email will send to your customer with the refund reason you added.
Tips and surcharges are not refundable.
Once you refund an order, you will notice on the backend that you will not be able to mark it as unpaid or change any of the payment methods.
All refunds are final and cannot be undone.
How to Return Stock Items
In POS version 28.100 and later, you can also select whether any refunded items should be returned back to your stock count.
How to Change Permissions for Refunds
Go to Settings and enable Setting A33. FORBID STAFF TO REFUND ORDER, so only managers and admin users can refund orders.
How to Pre-Populate Reasons for Refunds
A reason can be manually typed for reasons, but you can also create custom reasons that will be available whenever a refund is performed.
On the backend, go to POS Settings > Refund Reasons.
On the POS, you can also turn on Setting A51. PREVENT STAFF FROM MANUALLY ENTERING REASONS (REASONS/DISCOUNTS/VOIDS) so they have to select a reason you have made.