FAQ

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25 articles in this collection
Written by Rebecca

How do I sync unsynced orders?

How to identify whether there are unsynced orders, and how to sync them
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Written by Rebecca
Updated over a week ago

How are split payments shown on the backend?

Understanding split payment invoices
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Updated over a week ago

What do I do if my card payment device stops working?

How to switch off card payment integration with Abacus
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Written by Rebecca
Updated over a week ago

How long can my product descriptions be?

Character limitations for short descriptions of products
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Written by Rebecca
Updated over a week ago

What is the difference between a Member ID and a Member Code?

Understand the difference so you can create the right QR code for your customer membership cards
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Written by Rebecca
Updated over a week ago

How do I add a note to an order?

Sending notes to the kitchen in various ways
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Written by Rebecca
Updated over a week ago

Why does my iPad say "Wrong WiFi"?

How to remove the "Wrong WiFi" alert and connect to the right WiFi
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Written by Rebecca
Updated over a week ago

What version of Abacus POS am I using?

How to check which version of Abacus is running on your iPad
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Written by Rebecca
Updated over a week ago

What are Open Items and how do I use them?

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Written by Rebecca
Updated over a week ago

How do I restart the app?

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Written by Rebecca
Updated over a week ago

How do I stop my iPad from going to sleep?

Prevent your iPad from automatically locking itself and going to sleep
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Written by Rebecca
Updated over a week ago

How do I configure printer locations in the app?

Set up your printer locations from the POS
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Written by Rebecca
Updated over a week ago

How do I add dietary requirements?

Add dietary filters on the Table Ordering App, Self-Ordering Kiosk, Mobile App, and Online Ordering
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Written by Rebecca
Updated over a week ago

How do I set currency and tax in Abacus?

Currency and tax calculation
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Written by Rebecca
Updated over a week ago

I created a new product, why can't I see it on my menu?

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Written by Rebecca
Updated over a week ago

How to print different sorts of products on separate dockets

How to separate your products on different dockets
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Written by Rebecca
Updated over a week ago

How do I add a product photo?

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Written by Rebecca
Updated over a week ago

What's the difference between the Master POS, Slave POS, and Waiter Pad?

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Written by Rebecca
Updated over a week ago

How can I change the "Hold" button to "Send"?

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Written by Rebecca
Updated over a week ago

How do I forget a wireless network?

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Written by Rebecca
Updated over a week ago

How do I view sales for accounting and tax-reporting purposes?

Extract your sales information for tax at the end of the financial year
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Written by Rebecca
Updated over a week ago

How do I set the cost of my product based on total ingredient cost?

Use your ingredients for costing
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Written by Rebecca
Updated over a week ago

Why do I keep logging out?

How to stop Abacus POS from automatically logging out (FAQ)
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Written by Rebecca
Updated over a week ago

How can I set "Happy Hour"?

An example of how to use Multipricing Rules
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Written by Rebecca
Updated over a week ago

How do I manage orders as a Quick Service restaurant?

Adding table numbers to dockets, specifying dine-in and takeaway orders
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Written by Rebecca
Updated over a week ago