Quick answer: In Nomni Console, go to Billing > Credit Card. The same page is also under Configuration > System Configuration > Credit Card. Enter the new card under New Card and click Save. Then follow the steps below.
What this is for
Change the card your Nomni subscription is charged to.
Before you start
You're the account owner or have billing access.
You're signed in to the Nomni Console at Nomni Console (app.abacus.co) with a login that can see this page. If it's missing from your menu, ask your account owner to check your role.
Set it up
In Nomni Console, go to Billing > Credit Card. You can also open the same page from Configuration > System Configuration > Credit Card.
Under New Card, enter Name on Card, Card Number, CVV, Exp. Month and Year.
Click Save at the top of the page. You see "Details have been saved". Your current card shows under Current Card.
Tips
If your account was set up through a reseller, the page also shows the reseller's contact details (Company, Email, Phone, Address). You don't need to change these to update your card.
Card details are sent securely to the payment processor; Nomni support can't see the full card number.
For invoices or billing questions, email ar@nomni.ai.
Common problems
The card is declined
Check the expiry year uses four digits and the CVV is right, or try another card.
Still stuck?
If something on this page looks broken, or you need a change to your account, chat with us from the Nomni Console. For anything else, the steps above should get you there.
You can also email support@nomni.ai or call 1300 445 483.