How to Delete or Fix Orders with Incorrect Payment Methods in Nomni
When managing orders in Nomni, you may encounter situations where an order is assigned to the wrong payment method or fails to process correctly. This guide provides actionable steps to address these issues effectively.
Deleting Orders Assigned to the Wrong Payment Method
If an order was mistakenly assigned to the wrong payment method, you can delete it directly from the POS system, provided it is still a held order:
Open the POS system where the order was created.
Navigate to the dropdown menu and select Held Orders.
Locate the specific order.
Swipe left on the order and tap Delete.
Confirm the deletion if prompted.
For orders that have already been processed, synced, or completed (e.g., paid or forced-paid), deletion is not possible. Instead, you will need to process a refund:
Go to Order History in the POS.
Select the order and choose the Refund option.
Alternatively, use the refund function on the payment terminal/EFTPOS if required.
Troubleshooting Orders Failing to Appear in the POS
Sometimes, orders may fail to appear in the POS due to issues with inactive or suspended items. For example, if an item in the cart is inactive in the POS but still visible on the OrderUp menu, the order cannot be sent to the POS. This can result in cart abandonment while payment may still be captured, potentially leading to disputes or chargebacks. To resolve this:
Check the POS system to ensure all items in the cart are active and not suspended.
If you encounter an error message like unable_to_order_disable_inactive_suspended_item, update the item status in the POS and retry the order.
Deleting Orders Assigned to the Wrong Payment Method (General Case)
For orders assigned to the wrong payment method (e.g., sent to Hungry Panda instead of Cash), you can delete them by swiping right on the order in the POS system. This method allows for quick corrections without additional backend processes.
Summary
Use the Held Orders section in the POS to delete unprocessed orders.
Process refunds for completed orders instead of attempting deletion.
Ensure all items in the cart are active in the POS to avoid order failures.
For simple payment method corrections, swipe right on the order to delete it.
By following these steps, you can efficiently manage and resolve issues related to incorrect payment methods or order processing errors in Nomni.