How to Access Older Order History in the Nomni App or POS
When using the Nomni POS, you may encounter limitations in viewing older order history. This article explains why these limitations exist and provides steps to access historical records.
Why Can’t I See Older Order History?
App Reinstallation or Deletion: If the Nomni POS is deleted and reinstalled, locally stored order data on that device may be lost. This can restrict the visible order history to recent records only.
POS Order History Limitations: The POS Order History screen typically retains only the last 30 days of transactions. Older records are not displayed in this view.
How to Access Older Records
To view older order history, you can use the Nomni backend portal or dashboard. Follow these steps:
Log in to the Nomni backend portal.
Navigate to Sales > Invoice to access historical records, including those older than 30 days.
Additional Tips
Regularly back up your data to avoid losing order history during app reinstallation.
Use the backend portal for comprehensive reporting and record-keeping, as it provides access to all historical transactions.
By understanding these limitations and utilizing the backend portal, you can effectively manage and access your order history in Nomni.