These updates to Nomni Ordering are live now. You don't need to update anything: your online ordering and reservation pages update by themselves.
What changed in online ordering
Large menus load faster. Menu items now load as customers scroll, so venues with big menus open and scroll more smoothly.
Category tabs stay correct. Tapping a category no longer highlights the previous category while the page scrolls.
Perks show in the cart. Customers who open your store from your loyalty app can now see and apply their perks on the cart page.
Split payments with brand dollars. When a customer splits payment with brand dollars, the payment is now recorded against the right payment type.
Signing in from the loyalty app. Opening an HQ (multi-venue) store from your loyalty app no longer shows "Resource not found".
What changed in reservations
The phone number field now has a country code picker (Country code). It starts on your venue's country.
Phone numbers are checked against the selected country. An invalid number shows "Phone number is invalid" and the booking can't be sent until it's fixed.
How a customer books with the new phone field
On your reservation page, the customer enters their details.
They tap the country code (for example +61) to choose a different country if needed.
They type their phone number and send the booking.
What you should see: bookings come through with valid phone numbers, so SMS confirmations reach your guests.
What to check after these updates
Open your online ordering page on a phone and scroll the full menu.
Tap a few category tabs and check the right one stays highlighted.
Make a test booking on your reservation page with a mobile number.
If something goes wrong
A customer says their phone number is rejected
Ask them to check the country code matches their phone number.
Ask them to enter the number without the leading country code.
If a valid number is still rejected, send us the number format (not the full number) and the country.
Perks don't show in the cart
Check the customer opened the store from your loyalty app and is signed in.
Check the perk is active and that the customer is eligible for it in Nomni Console.
"Resource not found" when opening a store from the loyalty app
Ask the customer to close and reopen the app and try again. If it keeps happening, send us the store name.
Need help?
Email support@nomni.ai or message us from the chat in Nomni Console. Tell us your venue name, the device and the version number.