Use this guide if: a voucher or gift card is not scanning, not registering or not being accepted at the POS, there is no option to scan a voucher, or you want to know how to take payment with one.
Before you start
Who: Front-of-house staff.
Device: Nomni POS on iPad. A barcode scanner or camera if you scan vouchers.
Permissions and settings: Vouchers and gift cards must be set up in Nomni Console.
Pay with a voucher
Build the order on Point of Sale and tap Pay.
Tap VOUCHER.
Enter the voucher code or amount, or scan the voucher QR code.
Confirm. If the voucher doesn't cover the whole bill, take the rest with another payment type.
You should see the voucher amount taken off the balance due.
Scan vouchers instead of typing
Go to Settings > System.
Turn on A22. Scan For Voucher Mode.
At payment, Nomni POS asks you to SCAN VOUCHER QR INPUT CODE. Scan the voucher.
If something goes wrong
Voucher not accepted: check it hasn't expired or been used, in Nomni Console.
Scanner does nothing: check the scanner in Settings > External Devices > Scanner.
Never take a voucher by typing in an amount you can't check. Ask a manager.
Still need help?
Email support@nomni.ai with your venue name, the device you are using and a photo of the screen.
Common questions
The vouchers are not registering / there is no option to scan a voucher.
Go to Settings > System and turn on A22. Scan For Voucher Mode. At payment, tap VOUCHER and scan.
The voucher QR code won't scan.
Check the scanner in Settings > External Devices > Scanner, or type in the voucher code instead.
The voucher says it is not valid.
Check in Nomni Console that it has not expired or already been used.
The voucher doesn't cover the whole bill.
Take the rest with another payment type.
A diner bought a voucher but can't see it in their app.
That is a diner account question. Ask them to message support with the purchase email and receipt.