The Enable custom payment setting lets customers pick a custom payment method (for example "Pay at counter") on the Nomni Kiosk. From Kiosk 1.0.80, turning it on needs a warning confirmation and a validation PIN. This stops it being turned on by accident, which could let customers get food without paying.
Before you start
Update the kiosk to version 1.0.80 or later.
Contact Nomni Support to get the 4-digit validation PIN. Support gives you the PIN on the day you need it.
How to turn on custom payment
On the kiosk, open Settings.
Tap Payment Methods.
Find Enable custom payment and tap the switch.
Read the Warning message: "Enabling Custom Payments may allow customers to choose a custom payment method, complete an order, and receive it without actually paying."
Tap OK to continue, or Cancel to leave it off.
On the Enter validation PIN screen, type the 4-digit PIN from Nomni Support.
Tap Submit.
What you should see: the Enable custom payment switch is on, and customers can see the custom payment option at checkout.
How to turn off custom payment
Open Settings > Payment Methods.
Tap the Enable custom payment switch.
What you should see: the switch turns off straight away. You don't need a warning or a PIN to turn it off.
If something goes wrong
"Invalid PIN. Please try again."
Check that you typed all 4 digits.
The PIN changes every day, so ask Nomni Support for today's PIN.
Check that the kiosk's date is correct.
I tapped Cancel by mistake
Nothing was changed. Tap the switch again to start over.
The switch didn't turn on after I entered the PIN
Make sure you tapped OK on the warning first.
Close the PIN screen and repeat the steps.
Check the kiosk is on version 1.0.80 or later.
Customers are getting orders without paying
Turn off Enable custom payment straight away, then contact us.
Need help?
Email support@nomni.ai or message us from the chat in Nomni Console. Tell us your venue name and kiosk version.