Already contacted us? Here's the fastest way to follow up.
Reply in the same conversation
Reply to our last email or message, even if the conversation was closed. Your reply reopens it with the full history, so you don't have to explain again.
Please don't open a new chat or send a new email about the same problem. Duplicate conversations are merged or closed, which slows things down.
Add details that speed things up
Venue name and location
Device (Master, Slave, KDS, kiosk) and app version
Order or invoice number, date and time
A photo or screenshot of the error
What you've already tried
When your issue is with our developers
Some issues need a fix in a new app version. We'll tell you when that's the case and message you when the fix is released. When it is, update every device to the latest version.
Prefer to talk?
Call us on 1300 445 483 (+61 1300 445 483), 7 AM to 11 PM Melbourne time. Have your venue name ready. If you missed our call, reply in the conversation with a good time to call back.
Billing and invoices
For invoices, payments and subscription questions, email ar@nomni.ai (Monday to Friday, 9 AM to 5 PM Melbourne time).
Can you fix it yourself?
Many common issues, like printers, menu changes, sold-out items and password resets, have step-by-step guides in this help centre. Search it first. It's often faster than waiting.