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Getting Support

How to contact The Support Team

Written by Kevin Cheav

Hello, hi there!
Don't know what to do? You're in the right place!

Try these steps first

Before reaching out to our team, these steps resolve most common issues:

  1. Restart the POS app and the affected iPad or device.

  2. Check that all devices are on the same Wi-Fi network.

  3. For printer issues: open Printer Settings and confirm the printer shows a green tick and is toggled on.

  4. For sync issues: go to Settings > Connection on the slave POS and reconnect to the Master IP address.

  5. For login issues: use the Forgot Password link on the login screen to reset your password. Follow these steps:

    • Navigate to the sign-in screen on the Nomni app or website.

    • Click on the 'Forgot password' link.

    • Enter your registered email address when prompted.

    • Follow the instructions sent to your email to reset your password. Ensure your new password meets the following criteria:

    • Minimum of 8 characters

    • At least 1 number

    • At least 1 letter

    • At least 1 special character

  6. For orders not appearing: confirm the Master POS is online and that sync is enabled under Settings > Connection.

If none of the above resolves your issue, use one of the support channels below.

Desktop

Help Centre (app.abacus.co) - that's where you are right now!

On the NomniPOS back end, you'll always be able to access our Help Centre through the in-chat search function!

  1. Click the chat bubble

  2. Click New Conversation

  3. Under Try Our Help Centre, type your enquiry and press enter

  4. You will be redirected to the Help Centre

  5. Browse the suggested articles

Live Chat

If you still need help, create a New Conversation and ask away!

  1. Click the chat bubble

  2. Select your preferred language.

  3. Fill the details needed

  4. Select what kind of issues you're currently having

iPad

Live chat via POS

  1. Tap the headset icon

  2. Tap Support - Live Chat

  3. Select your preferred language and your enquiry

  4. Press send

  5. A member of the support team will respond to your enquiry

Live chat via other apps, e.g. KDS and Customer-Facing Display (beta)

  1. Go to the Settings via the cogwheel button

  2. Scroll down on the right panel

  3. Press Start Live Chat Support.

E-mail

Send an e-mail to support@nomni.ai to resolve:

  • Credential issues, such as account lockouts or username problems. For password resets, use the "Forgot Password" link on the login screen to self-serve.

  • Reporting enquiries, for sales discrepancies, menu changes, new users, and backend questions

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