Nomni

For kitchen screens that drop off and come back, or miss the odd order: keep the apps awake, keep one network, and resend failed orders.

Nomni KDS keeps disconnecting or misses orders now and then

Fix a customer-facing display (Customer Screen) that shows Connected: No or a blank order.

Customer display not connecting or not showing the order

Fix dockets that repeat, won't clear or stay from a previous day.

Duplicate, stuck or old dockets on Nomni KDS

What to check when a reset email or code doesn't arrive

Password reset email or verification code didn't arrive

Turn on B7 or give staff manager approval so they can open the cash drawer

Staff can't open the cash drawer on Nomni POS

Use Export Data and Recover Data to reinstall the app or move to a new iPad safely

How to back up and reinstall Nomni POS without losing data

Check LOCATION, ORDER TYPES and the held-order settings when only some orders show on the kitchen display

Some orders or items are missing on the Nomni KDS

Fix a kitchen display that has stopped showing orders, on iPad or Android.

Nomni KDS not getting orders from the POS (CONNECTED: NO, Server Disconnected)

Find the Device Register Code on your iPad so Nomni Support can connect remotely

How to find your Device Register Code on Nomni POS

Fix Nomni Console or back end login problems in Safari

You can log in on another browser but not Safari

Stop the POS logging out, freezing or crashing by fixing the iPad Wi-Fi settings

Fix Wi-Fi drops on your Nomni POS iPad

Quick fixes to try first, what to have ready, and every way to reach Nomni Support

Getting Support: fix it yourself or contact Nomni Support

Fix a cash drawer that won't open (often because the receipt printer is down) or opens when you don't want it to.

Cash drawer won't open, or keeps opening, on Nomni POS (iPad)

Nomni Console Sync Troubleshooting

Every common Nomni KDS message, what it means and what to do.

Nomni KDS messages and what they mean

Fix a closed or blank QR page, payment problems, sold-out items and slow orders

Troubleshooting QR, online and kiosk ordering

Find where an online, QR, kiosk or delivery order got stuck, from Nomni Console through to the POS, printer and KDS.

Online orders not showing or not printing on Nomni POS: step-by-step checks

Lucien Hopkinson

Kevin Cheav

Troubleshooting

Kitchen or bar printer stopped printing, orders stuck, or only one section not printing on Nomni POS: what to check, step by step.

Printer not printing? Orders not printing to the kitchen or one section

Why a docket goes to the counter or default printer, and how to send it to the right one

Dockets printing on the wrong printer

Step-by-step checks when Nomni POS shows ERR_ILLEGAL for an Epson printer

Epson printer error ERR_ILLEGAL on Nomni POS

Recalibrate a Zebra ZD410, ZD411, ZD4110 or ZD4111 label printer when labels come out wrong

Zebra label printer printing blank, skipping or half labels: calibrate it

Start from what you see: nothing prints, the printer is not in the list, the self-test shows no IP, or only some orders print.

Printer not printing, not found or missing from the printer list on Nomni POS (iPad)

Printer brands and connections that work with Nomni POS for iPad

Printers Nomni POS supports on iPad

Epson TM-82II Troubleshooting

Printer Status Explained

How can I troubleshoot and resolve printer disconnection issues on the Nomni POS system?

What each printer message on Nomni POS and Nomni KDS means, how to fix it, and when one duplicate docket is expected.

Printer messages on Nomni POS and Nomni KDS and what they mean

Advanced printer troubleshooting

Printers

Step-by-step checks to reconnect a Slave iPad or waiter pad to your Master in Nomni POS.

Slave iPad not connecting to the Master: troubleshooting

Fix Bluetooth, wired network and camera barcode scanners that won't connect or add items.

Barcode scanner not connecting or not scanning on Nomni POS

What each Master/Slave error on Settings > Connection means and how to fix it

Can't switch an iPad to Master or Slave on Nomni POS: error messages explained

Fix a Slave table map that does not match the Master, and find Slave sales missing from the register or end-of-day report.

Slave iPad shows a different table map, or its sales are missing from end of day

Why the Master iPad asks to be restarted, and how to restart it safely

"Reboot Master iPad" banner on Nomni POS: what to do

What still works offline, what to check, reconnecting, and the recommended venue network setup.

Venue Wi-Fi or internet down: what to do on Nomni POS

Restart the scale connection, fix 'Cannot connect to the Cas scale', and stop daily disconnections.

CAS scale not connecting to Nomni POS

For venues: why a diner's Nomni Loyalty balance or Brandollars won't redeem on Nomni POS, and what to check.

Loyalty redemption at the POS isn't working: QR scans, redeeming without a scan, and balance checks

Stop Android POS, kiosk, KDS and EFTPOS devices dropping off Wi-Fi with fixed IP addresses, the right Android Wi-Fi settings and a reliable internet connection.

Android POS, kiosk or KDS keeps dropping off Wi-Fi: how to fix it for good

How can I troubleshoot network and connectivity issues with Nomni POS?

How can I open the app if it says "Untrusted Enterprise Developer"?

POS Troubleshooting

How to Access Live Chat Support

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