If staff tap to open the cash drawer and nothing happens, or the POS asks for a manager, two System settings control this.
Before you start
You need a manager or admin login.
Check the drawer opens for a manager. If it doesn't open for anyone, it's a cable or printer problem (see "Cash drawer troubleshooting").
How to let staff open the cash drawer
On the Master POS, go to Settings > System.
Search for B7 and turn on Allow Staff To Open Cash Drawer.
Search for B15 Require Manager PIN. If it's on, staff need a manager to approve opening the drawer. Turn it off only if you don't need managers to approve discounts, transfers, reports and printer settings either.
Go to Settings > Sync and tap MASTER SYNC.
Log in as a staff member and test.
What you should see: the drawer opens when a staff member opens it.
If something goes wrong
Still asks for a manager
B15 is still on. A manager can approve it, or turn B15 off.
Android POS
On Nomni POS for Android, an admin may also need to give the staff role access on the device. Message us if you can't find it.
The drawer opens on every card payment
That's C6. Turn it off in Settings > System.
Need help?
Email support@nomni.ai or message us from the chat in Nomni Console. Tell us your venue name, the device and what you have already tried.