Use this guide if the KDS is connected but some orders or items don't show.
Check the KDS filters
On the KDS, open General Settings.
Check LOCATION. The KDS only shows items whose printer location is selected here.
Check ORDER TYPES. Tick every order type this KDS should show (for example dine-in, takeaway, online).
Check Hide Hold Orders and Display only the orders that have held item(s). Turn them off if you want to see every order.
In the back end, check the missing products have the right printer location.
Tap HARD RELOAD ORDERS FROM MASTER POS.
What you should see: the missing orders and items appear on the KDS.
If something goes wrong
Completed items disappear: check Hide Completed Order Items and Auto bump-off.
Still missing: see Nomni KDS not getting orders or message us.
Need help?
Email support@nomni.ai or message us from the chat in Nomni Console. Tell us your venue name, the device and what you have already tried.