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Complete, bump and recall dockets on Nomni KDS

Step-by-step: mark items and orders done on Nomni KDS, find completed orders and recall a docket.

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Written by Lucien Hopkinson

Kitchen staff use Nomni KDS to work through dockets. You complete items one at a time or the whole docket, and you can bring a docket back if it was closed by mistake.

Before you start

  • Who: Kitchen staff. A manager changes the settings.

  • Device: Nomni KDS on a tablet, connected to Nomni POS.

  • Permissions and settings: KDS must be connected to the Master POS. If Require Manager access to change settings is on, you need the manager PIN to change settings.

Complete an item

  1. Find the docket on the Open tab.

  2. Tap an item when it is made. The item is marked complete.

  3. For an item with a quantity above 1: if Complete one quantity with single tap is on, each tap completes one. Long press to enter a quantity, then tap Confirm Quantity.

Complete (bump) a whole docket

  1. Tap Done on the docket.

  2. If Double Tap Docket to Bump Off is on, there is no Done button. Double-tap anywhere on the docket instead.

  3. If Mark as Ready before Marking as Done is on, the docket first moves to Ready For Pickup. Tap Done again when the customer collects.

You should see the docket leave the Open tab and appear on the Completed tab.

Recall a docket

  1. Tap the Completed tab.

  2. Find the order by number, table or customer name.

  3. Tap Recall Docket.

  4. If To recall order require to enter pin is on, enter the PIN and tap Unlock.

You should see the docket back on the Open tab. If Reset order items on docket recall is on, every item is marked not done again.

Bump dockets automatically (optional)

  1. Open Settings on the KDS.

  2. Turn on Enable Auto Bump Off.

  3. Set Auto Bump Off Timer (Minutes). Leave it as 0 to turn auto bump off.

  4. Tap Save.

If something goes wrong

  • No Completed Orders: nothing has been completed on this KDS since the last clear.

  • Docket disappears from other screens when you bump it: this is normal unless Suppress Kitchen Bump Propagation is on.

  • Dockets are not arriving: check the KDS shows Server Connected. If it shows Server Disconnected, see "KDS Connection Troubleshooting".

  • Orders look out of date: open Settings and tap Hard Reload Orders from Master POS.

Still need help?

Email support@nomni.ai with your venue name, the device you are using and a photo of the screen.

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