Use this guide if your kitchen display (KDS) has stopped showing orders, or General Settings on the KDS shows CONNECTED: NO.
Before you start
You need the Master POS iPad and the KDS.
Both must be on the same venue Wi-Fi.
Reconnect the KDS
On the Master POS, open Settings > Connection and note the DEVICE ADDRESS.
On the KDS, open General Settings.
Check CONNECTED and AUTHORISED.
Check the KDS is on the same Wi-Fi as the Master. Turn off Private Wi-Fi Address on both iPads (see Fix Wi-Fi drops).
Enter the Master's address on the KDS and connect.
Restart the Master POS, then the KDS.
On the KDS, tap HARD RELOAD ORDERS FROM MASTER POS.
What you should see: CONNECTED: YES, and open orders appear on the KDS.
If something goes wrong
AUTHORISED: NO: message us. The KDS may need a licence.
Still not connecting: send us the Device Register Code of the Master and the KDS.
Need help?
Email support@nomni.ai or message us from the chat in Nomni Console. Tell us your venue name, the device and what you have already tried.