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Nomni KDS messages and what they mean

Every common Nomni KDS message, what it means and what to do.

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Written by Lucien Hopkinson

Use this guide when your kitchen display (KDS) shows a message and you're not sure what it means. Find the message below. Messages are listed by when you see them.

Connection

  • Server Connected: the KDS is connected to the POS. Nothing to do.

  • Connecting Server...: the KDS is trying to reach the POS. Wait a minute. If it doesn't connect, see Nomni KDS not getting orders from the POS.

  • Server Disconnected or CONNECTED: NO: the KDS lost the POS. Check both are on the same Wi-Fi and the Master POS is open, then follow Nomni KDS not getting orders from the POS.

  • Unable to connect: the KDS couldn't reach the IP address you entered. Check the Master POS address and that both devices are on the same Wi-Fi.

  • Please check the login credentials of the KDS. It should use the same company credentials as the POS.: the KDS is signed in to a different account than the POS. Log out of the KDS and sign in with the POS company login.

  • Company does not match: same cause as above. The POS rejected the KDS because it belongs to another company.

  • AUTHORISED: NO or Rejected by the server (iPad): the Master POS hasn't accepted this KDS. On the Master, open Settings > Connection and turn on authorisation for the KDS in the client list.

  • Authorised by the server (iPad): the Master accepted the KDS. Nothing to do.

  • Client device connection limit reached, or Device limit exceeded, please delete extra devices on the Master: more devices are connected than your plan allows. Remove old devices from the Master's client list. If you need more licences, message us.

  • Failed to connect to the server (iPad): the KDS couldn't reach the Master. Check Wi-Fi and the Master address.

Signing in and loading

  • Could not Sign In, Login failed or Please check your credentials: the username or password is wrong. Use the same login as your POS. To reset it, see Can't log in? Reset your Nomni Console password.

  • Failed to load products from server, Failed to load reasons from server or Failed to load templates from server (iPad): the KDS couldn't download your setup. Check the internet connection and restart the KDS app.

  • Sync failed: the KDS couldn't finish syncing. Check the internet connection and tap Sync again.

  • Update Available: a newer KDS version is ready. Update when the kitchen is quiet.

Permissions (Android)

  • Kitchen Display needs the following permissions to find and connect to the POS and other KDS devices on your network.: allow Location (required, used to find devices on the Wi-Fi). Notifications is optional.

  • The permission prompt did not appear on this device.: go to Settings > Apps > Kitchen Display > Permissions on the device, turn the permission on, then return to the app.

  • A warning icon in the top bar (Some app permissions are not enabled. Tap for details.): tap it to see which permission is off.

Working with dockets

  • Please complete other items from the same order to move this to completed status: the order still has items open on another station or stage. Finish those first.

  • Could not save the item note. Try again.: the note didn't reach the POS. Check the KDS is connected and try again.

  • Failed to print out receipt, will try again later automatically (iPad): the KDS printer didn't print. Check the printer has paper and power. The KDS retries by itself.

Settings

  • Setting Saved or Change saved: your change worked.

  • Rows should be less than or equal to 3 or Columns should be less than or equal to 5 (Android): the layout allows 1 to 3 rows and 1 to 5 columns.

  • Deletion failed. At least one rule is required to help remind of urgent orders: you can't delete the last urgency level. Edit it instead.

  • Please remove filter rules on Advanced Settings: filter rules are on, so this setting can't be used. Remove the filter rules in Advanced first.

  • Invalid file type or Failed to import settings: use a settings file exported from another Nomni KDS, not an edited or renamed file.

Billing messages on the POS

Messages about an expired licence, overdue payment or a subscription that has ended come from your account, not the KDS. See Overdue invoice or suspended account: what to do and Licence expired, overdue payment or Subscription has ended message on Nomni POS.

Need help?

Email support@nomni.ai or message us from the chat in Nomni Console. Tell us your venue name, the device and what you have already tried.

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