Use this guide when your kitchen display (KDS) shows a message and you're not sure what it means. Find the message below. Messages are listed by when you see them.
Connection
Server Connected: the KDS is connected to the POS. Nothing to do.
Connecting Server...: the KDS is trying to reach the POS. Wait a minute. If it doesn't connect, see Nomni KDS not getting orders from the POS.
Server Disconnected or CONNECTED: NO: the KDS lost the POS. Check both are on the same Wi-Fi and the Master POS is open, then follow Nomni KDS not getting orders from the POS.
Unable to connect: the KDS couldn't reach the IP address you entered. Check the Master POS address and that both devices are on the same Wi-Fi.
Please check the login credentials of the KDS. It should use the same company credentials as the POS.: the KDS is signed in to a different account than the POS. Log out of the KDS and sign in with the POS company login.
Company does not match: same cause as above. The POS rejected the KDS because it belongs to another company.
AUTHORISED: NO or Rejected by the server (iPad): the Master POS hasn't accepted this KDS. On the Master, open Settings > Connection and turn on authorisation for the KDS in the client list.
Authorised by the server (iPad): the Master accepted the KDS. Nothing to do.
Client device connection limit reached, or Device limit exceeded, please delete extra devices on the Master: more devices are connected than your plan allows. Remove old devices from the Master's client list. If you need more licences, message us.
Failed to connect to the server (iPad): the KDS couldn't reach the Master. Check Wi-Fi and the Master address.
Signing in and loading
Could not Sign In, Login failed or Please check your credentials: the username or password is wrong. Use the same login as your POS. To reset it, see Can't log in? Reset your Nomni Console password.
Failed to load products from server, Failed to load reasons from server or Failed to load templates from server (iPad): the KDS couldn't download your setup. Check the internet connection and restart the KDS app.
Sync failed: the KDS couldn't finish syncing. Check the internet connection and tap Sync again.
Update Available: a newer KDS version is ready. Update when the kitchen is quiet.
Permissions (Android)
Kitchen Display needs the following permissions to find and connect to the POS and other KDS devices on your network.: allow Location (required, used to find devices on the Wi-Fi). Notifications is optional.
The permission prompt did not appear on this device.: go to Settings > Apps > Kitchen Display > Permissions on the device, turn the permission on, then return to the app.
A warning icon in the top bar (Some app permissions are not enabled. Tap for details.): tap it to see which permission is off.
Working with dockets
Please complete other items from the same order to move this to completed status: the order still has items open on another station or stage. Finish those first.
Could not save the item note. Try again.: the note didn't reach the POS. Check the KDS is connected and try again.
Failed to print out receipt, will try again later automatically (iPad): the KDS printer didn't print. Check the printer has paper and power. The KDS retries by itself.
Settings
Setting Saved or Change saved: your change worked.
Rows should be less than or equal to 3 or Columns should be less than or equal to 5 (Android): the layout allows 1 to 3 rows and 1 to 5 columns.
Deletion failed. At least one rule is required to help remind of urgent orders: you can't delete the last urgency level. Edit it instead.
Please remove filter rules on Advanced Settings: filter rules are on, so this setting can't be used. Remove the filter rules in Advanced first.
Invalid file type or Failed to import settings: use a settings file exported from another Nomni KDS, not an edited or renamed file.
Billing messages on the POS
Messages about an expired licence, overdue payment or a subscription that has ended come from your account, not the KDS. See Overdue invoice or suspended account: what to do and Licence expired, overdue payment or Subscription has ended message on Nomni POS.
Need help?
Email support@nomni.ai or message us from the chat in Nomni Console. Tell us your venue name, the device and what you have already tried.
