Use this guide if: you forgot your password, can't log in, the reset link or code says invalid or expired, or the password reset email is not arriving.
If you can't log in to Nomni Console, reset your password from the login page.
Before you start
Who: Any Nomni Console user.
Device: A web browser.
Permissions and settings: Access to the email address on your Nomni Console account.
Reset your password
Open the Nomni Console login page.
Click Need help? and choose Recover Password.
Enter your email and click Send.
Open the email and click the link.
Enter a new password and click Reset.
Go back to the login page and Log In with the new password.
If your email has more than one store
You see There are multiple stores associated with this email.
Under Select a store:, pick the store you want.
Click Continue.
If something goes wrong
We couldn't find an account associated with the email you provided.: check the spelling, or ask your account owner which email your user has.
No email arrives: check junk or spam, wait 5 minutes, then try again.
You've left the business or need a new user: ask the account owner to add or change your user. See "Users and Permissions".
POS staff PINs are different: reset them in Nomni Console under staff.
Still need help?
Email support@nomni.ai with your venue name, the device you are using and a photo of the screen.
Common questions
I forgot my password.
On the login page, click Need help?, choose Recover Password, enter your email and click Send. Then follow the link in the email.
It says the code or link is invalid or expired.
Request a new reset email and use the link in the newest email.
No reset email is coming through.
Check junk or spam, wait 5 minutes and try again. Check you are using the email on your Nomni Console user.
I can log in on another browser but not Safari.
I want to close my account but can't log in.
Email support from the email address on the account. See How to cancel your Nomni subscription.