Quick answer: Wait 5 minutes. Emails can be slow. Check your Spam , Junk and Promotions folders. Search your mailbox for Nomni and Verification Code . Then follow the steps below.
Use this guide if you asked to reset your password, or for a verification code, and the email hasn't arrived.
Check these first
Wait 5 minutes. Emails can be slow.
Check your Spam, Junk and Promotions folders. Search your mailbox for Nomni and Verification Code.
Check you typed the email address that is on your user, with no spaces.
Use only the newest email. Older codes and links stop working.
What you should see: an email from Nomni with a reset link or code.
Product-specific tips
Nomni Console (POS back office): use Need help? > Recover Password on the login page. See Can't log in? Reset your Nomni Console password.
Nomni Ordering console: a new code is not sent if you asked in the last 15 minutes, so look for the first email. See Reset your Nomni Ordering console password.
Nomni Procure: if the page says "Email not valid", there's no user with that email. Ask your admin to check it.
Reset your Nomni Console password
Follow these steps:
Open the Nomni Console login page.
Click Need help? and choose Recover Password.
Enter your email and click Send.
Open the email and click the link.
Enter a new password and click Reset.
Go back to the login page and Log In with the new password.
Full guide: Can't log in? Reset your Nomni Console password.
Reset your Nomni Ordering console password
Follow these steps:
Open your console login page.
Click Forgotten Password ?.
Enter the email address on your user and send the request.
Open the email with the subject Verification Code and copy the code.
Enter the code and your new password, then save.
Log in with your new password.
Full guide: Reset your Nomni Ordering console password.
Work or shared mailboxes
Company and group mailboxes (for example orders@ or accounts@) often block outside emails. Ask your IT team to allow emails from nomni.ai.
If your mailbox can't receive emails from us, ask your admin to change your user's email to a personal work address.
If something goes wrong
Still nothing after 15 minutes: ask a colleague with admin access to check your email address on your user.
You no longer have access to that email: ask your admin to update it. If you are the only admin, contact us from your business email.
Need help?
Email support@nomni.ai or message us from the chat in Nomni Console. Tell us your venue name, the device and what you have already tried.
You can also call 1300 445 483.