Quick answer: Email support@nomni.ai from the account owner's email address. Include your business name, each venue and service you want to cancel, and the date you want it to end. We will confirm your request and your final billing date in writing.
This article is for venue owners using Nomni POS, Nomni Ordering, Nomni Kiosk, Nomni Loyalty or Nomni Procure.
Check you have the right company
Nomni Pty Ltd makes software for hospitality venues. Older card charges may show as Liven Pty Ltd. We are not the separate self-improvement app at theliven.com. If you subscribed to that app through the App Store or Google Play, cancel it in your phone's subscription settings or contact that company.
How to ask to cancel
Email support@nomni.ai from the account owner's email address. If you have an account manager, copy them in.
Include your business name, each venue, the services you want to cancel (for example Nomni POS, online ordering, kiosk) and the date you want them to end.
Tell us if you need a copy of your reports or data before you leave.
What you should see: a reply confirming we have your request. Our account team then confirms your final billing date and any amount still owed, in writing.
Notice periods
If you are on a fixed-term agreement, the notice period in your agreement applies. Many agreements need 60 days' written notice before the renewal date to stop the agreement renewing. If you are month to month, we confirm your end date when we reply.
Still charged after you cancelled?
Reply to your cancellation email, or email ar@nomni.ai.
Include the invoice number or bank statement line, and the date you asked to cancel.
Our account team checks it. If a refund is due, we confirm the amount and when it will reach you.
Before your service ends
Download any reports you need from Nomni Console.
If you use a separate card terminal provider, contact them to close that account too.
Need help?
Email support@nomni.ai or call 1300 445 483. For invoices and billing, also email ar@nomni.ai.