Quick answer: After you sign up, our onboarding team gets in touch to plan your setup. They help you set up your account, menu, devices and payments, and show your team how to use Nomni. Once you’re live, they hand you over to our Support team, who you contact from then on. How long it takes depends on your venue and the products you chose.
This article is for new Nomni customers who have just signed up for Nomni POS, Nomni Ordering, Nomni Kiosk, Nomni Procure or Nomni Loyalty.
What happens next
You get a welcome message from us with your account details. Keep it, because it has the web address you use to sign in.
Your onboarding contact gets in touch to plan your setup and agree a go-live date that suits you.
Together you set up your menu, prices, staff and devices, and connect payments and any delivery or ordering apps.
Your team learns the basics, such as taking orders and payments and closing the register.
You go live. Your onboarding contact checks in to make sure everything works.
After go-live, your onboarding contact hands your account over to our Support team.
What you should see: Your products working in your venue, and your Support team contact details.
How long it takes
There’s no fixed timeline. Simple setups can be ready quickly. Venues with several sites, a large menu, new hardware or integrations take longer. Your onboarding contact will give you an estimate for your venue.
How to help it go faster
Reply to your onboarding contact with your menu, prices and opening hours as early as you can.
Have your business, bank and payment details ready.
Tell us early about any delivery apps, accounting software or other systems you want to connect.
Make sure your venue Wi-Fi is working before the devices are set up.
Who to contact
Before you go live: contact your onboarding contact.
After you go live: contact Support at support@nomni.ai or 1300 445 483.
Invoices and billing: email ar@nomni.ai.
Need help?
Email support@nomni.ai or call 1300 445 483. For invoices and billing, also email ar@nomni.ai.