Quick answer: Open the Nomni POS app and navigate to Settings > Device Options . Tap the name displayed next to 'Nomni POS WiFi' to confirm and save your current WiFi network. Then follow the steps below.
How to Troubleshoot Network and Connectivity Issues with Nomni POS
Network and connectivity issues can disrupt the functionality of your Nomni POS system. This guide provides step-by-step instructions to resolve common problems, including 'Wrong WiFi' errors and connectivity disruptions.
Common Network Errors
'Wrong WiFi' Error
The 'Wrong WiFi' error typically occurs when the Nomni POS system is not connected to the correct WiFi network. This can happen after changing internet providers or due to incorrect network settings. You still have an internet connection,
but it may differ from your other devices and will cause disconnection.
'No WiFi' Signal
A red 'no WiFi' signal on the Nomni POS and an inactive middle light on your router indicate a lack of internet connection. This may be due to physical connection issues or problems with your Internet Service Provider (ISP). This can also be caused by unstable network.
Step-by-Step Troubleshooting
Resolving 'Wrong WiFi' Errors
Open the Nomni POS app and navigate to Settings > Device Options.
Tap the name displayed next to 'Nomni POS WiFi' to confirm and save your current WiFi network.
Ensure the current WiFi matches the one saved in Nomni POS.
Confirm that Nomni POS (formerly Nomni POS) has permission to access your iPad's location: - Go to iPad Settings > Nomni > Location and select While Using.
If the issue persists, forget and reconnect to the network. Ensure 'Local Network' and 'Private Address' settings on your iPad are correctly configured.
Addressing 'No WiFi' Signal
Check all cables connecting your router to the internet source. Replace any damaged cables.
Reboot your router and check for warning lights or error messages. If the middle light is off, it usually indicates no internet connection.
If the issue persists, contact your ISP for further assistance.
Remote Access Considerations
If you see a 'Wrong WiFi' warning while using the Nomni POS app remotely (e.g., on a Mac at home), it means the device is not on the same WiFi network as the master POS in your store. However, if you are only reviewing transactions and not printing to in-store hardware, no action is required. The app will still function for viewing and reporting.
When to Contact Support
If you have followed all the steps above and the issue persists, it may be time to contact your ISP or the Nomni POS support team for further assistance. By following these troubleshooting steps, you can resolve most network and connectivity issues with your Nomni POS system efficiently.