Quick answer: Contact support by live chat for anything affecting trade, and don't unplug, restart or reset your router or access point. This guide covers app settings and updates, menu changes, surcharges and reports; everyday tasks are in the Staff Operating Guide.
Australian venues: from 1 October 2026, card surcharges are generally no longer allowed. Nomni POS (iPad) stops Visa, Mastercard, EFTPOS and All Cards surcharges on Australian-dollar accounts automatically.
Remove any card surcharges you set up yourself, then go to Settings > Sync > Sync Payment Info. See Card surcharges from 1 October 2026. Public holiday, weekend and dine-in surcharges are not card surcharges and are not affected.
In this article:
Getting Support: Contact support by live chat for anything affecting trade, and don't unplug, restart or reset your router or access point. This guide covers app settings and updates, menu changes, surcharges and reports; everyday tasks are in the Staff Operating Guide.
Change App Settings & Update App Version: Contact support by live chat for anything affecting trade, and don't unplug, restart or reset your router or access point. This guide covers app settings and updates, menu changes, surcharges and reports; everyday tasks are in the Staff Operating Guide.
Update Menu: Contact support by live chat for anything affecting trade, and don't unplug, restart or reset your router or access point. This guide covers app settings and updates, menu changes, surcharges and reports; everyday tasks are in the Staff Operating Guide.
Surcharges: Contact support by live chat for anything affecting trade, and don't unplug, restart or reset your router or access point. This guide covers app settings and updates, menu changes, surcharges and reports; everyday tasks are in the Staff Operating Guide.
Reports: Contact support by live chat for anything affecting trade, and don't unplug, restart or reset your router or access point. This guide covers app settings and updates, menu changes, surcharges and reports; everyday tasks are in the Staff Operating Guide.
Check out our Staff Operating Guide for more topics:
Navigating the App: Start the day by entering your float and tapping OPEN; tap SYNC to get changes from Nomni Console, and use CASH PAY IN / PAY OUT for float top-ups or petty cash. At the end of the day, settle all held orders, count your cash in POS Register and press FINALISE (this can't be undone).
Master Sync: Start the day by entering your float and tapping OPEN; tap SYNC to get changes from Nomni Console, and use CASH PAY IN / PAY OUT for float top-ups or petty cash. At the end of the day, settle all held orders, count your cash in POS Register and press FINALISE (this can't be undone).
Cash Pay In/Pay Out: Start the day by entering your float and tapping OPEN; tap SYNC to get changes from Nomni Console, and use CASH PAY IN / PAY OUT for float top-ups or petty cash. At the end of the day, settle all held orders, count your cash in POS Register and press FINALISE (this can't be undone).
Close POS Register: Start the day by entering your float and tapping OPEN; tap SYNC to get changes from Nomni Console, and use CASH PAY IN / PAY OUT for float top-ups or petty cash. At the end of the day, settle all held orders, count your cash in POS Register and press FINALISE (this can't be undone).
Discounts: Start the day by entering your float and tapping OPEN; tap SYNC to get changes from Nomni Console, and use CASH PAY IN / PAY OUT for float top-ups or petty cash. At the end of the day, settle all held orders, count your cash in POS Register and press FINALISE (this can't be undone).
Coupons: Start the day by entering your float and tapping OPEN; tap SYNC to get changes from Nomni Console, and use CASH PAY IN / PAY OUT for float top-ups or petty cash. At the end of the day, settle all held orders, count your cash in POS Register and press FINALISE (this can't be undone).
Process Orders: Start the day by entering your float and tapping OPEN; tap SYNC to get changes from Nomni Console, and use CASH PAY IN / PAY OUT for float top-ups or petty cash. At the end of the day, settle all held orders, count your cash in POS Register and press FINALISE (this can't be undone).
Retrieve Held Orders: Start the day by entering your float and tapping OPEN; tap SYNC to get changes from Nomni Console, and use CASH PAY IN / PAY OUT for float top-ups or petty cash. At the end of the day, settle all held orders, count your cash in POS Register and press FINALISE (this can't be undone).
Payment: Start the day by entering your float and tapping OPEN; tap SYNC to get changes from Nomni Console, and use CASH PAY IN / PAY OUT for float top-ups or petty cash. At the end of the day, settle all held orders, count your cash in POS Register and press FINALISE (this can't be undone).
Refunds: Start the day by entering your float and tapping OPEN; tap SYNC to get changes from Nomni Console, and use CASH PAY IN / PAY OUT for float top-ups or petty cash. At the end of the day, settle all held orders, count your cash in POS Register and press FINALISE (this can't be undone).
Open POS Register: Start the day by entering your float and tapping OPEN; tap SYNC to get changes from Nomni Console, and use CASH PAY IN / PAY OUT for float top-ups or petty cash. At the end of the day, settle all held orders, count your cash in POS Register and press FINALISE (this can't be undone).
Open Cash Drawer: Start the day by entering your float and tapping OPEN; tap SYNC to get changes from Nomni Console, and use CASH PAY IN / PAY OUT for float top-ups or petty cash. At the end of the day, settle all held orders, count your cash in POS Register and press FINALISE (this can't be undone).
🎥 Check out our Nomni POS Front End Training Video Series for more videos like this one:
Dos and Don'ts
Do contact support via live chat for issues affecting your trade, or for further questions
Do check your Wi-Fi network to ensure that you are on the correct Nomni POS network
Do contact support if you intend to add any devices in the future
Do not unplug, move, restart, reset, turn off, or otherwise interfere with your router or your access point
Getting Support
If you need to contact support but your POS is not available, launch the live chat using your smartphone:
Go to Nomni Help Center in your web browser
Open the chat bubble
Tap New conversation
Type your Enquiry to begin a chat
NEED HELP? Please contact the Support Team via live chat.
DO NOT UNPLUG, MOVE, RESTART, RESET, TURN OFF OR INTERFERE WITH YOUR ROUTER OR YOUR ACCESS POINT.
*A call-out fee will apply for any site visit where the Nomni POS Support Team finds that the issue was the result of customer error.
You can also email support@nomni.ai or call 1300 445 483.
Change App Settings & Update App Version
Go to Settings > System for your POS app settings.
To save your current POS settings to the cloud, tap SAVE TO SERVER.
To retrieve POS Settings from the cloud, tap GET SERVER SETTINGS.
To get the latest version of Nomni POS, tap UPDATE APP VERSION.
Update Menu
This can only be done on the Master POS, or on Nomni Console.
Tap the cog next to your menu name.
Select a product.
If you want to add a product instead, press an empty tile with a + sign.
If you want to change product variants, you will need to log into Nomni Console.
3. Change the details and press UPDATE.
4. Press SAVE MENU.
For more details, check this article.
Surcharges
Go to Nomni Console to set up all surcharges (Sales > Surcharge).
Create your surcharges.
Bank (credit card) surcharges can be:
• Applied the same to All Cards
• Separated By Card Type (e.g. Mastercard, Visa)Holiday (general) surcharges can be applied for certain days or guest amounts.
Enable your desired surcharge type by clicking the tickbox so it is green.
On the POS go to Settings > Sync > SYNC PAYMENT INFO.
Reports
For your reporting to be accurate, all your orders will need to be synced to the cloud. Go to Order History and tap PUSH ORDERS TO SERVER to manually sync your orders.
The reports you print out at the POS will correspond to the times that you had opened and closed the POS Register.
Print Current Register Summary
Go to Reports > Current Register Summary.
Press Print.
Your current register summary will print from the POS printer.
Print a past register summary
Go to Reports > Register History.
Tap Select Register and choose the register session you want.
Each session runs from when the POS Register was opened to when it was closed.Press PRINT.
Your selected register summary will print from the POS printer.
If you need any further help, please contact our friendly support team!