In this article:
Resolving connection issues
If you see the error message Couldn't Connect to POS! it means we need to restore the connection between your self-ordering kiosk and the Master POS.
Check your local network. Your router and switch should all have green lights. If they do not, please contact our support team and we will be happy to assist.
Check that your Master iPad is switched on and logged into the Nomni POS (formerly Abacus) app
Connect a keyboard and mouse to the self-ordering kiosk, or enable the Windows on-screen keyboard (Start > Settings > Ease of Access > Keyboard, and turn on the toggle under Use the On-Screen Keyboard.)
Tap the cogwheel icon on the kiosk
Enter your password. If you cannot remember it, contact our support team.
6. Check that your Master POS DEVICE ADDRESS matches the Master POS IP Address input in the self-ordering kiosk.
7. Click Test POS Connection.
8. If there is a connection, the message Connected to POS successfully will appear.
9. You will also be able to see the Self-Ordering Kiosk on the Master POS, listed as a Table Ordering device.
This will match the self-ordering kiosk's device address in the System tab.
Resolving printing issues
Kitchen printer not printing
If production dockets are not printing at your kitchen printer, but receipts are printing from your kiosk, there could be a connection issue between your self-ordering kiosk and the kitchen printer.
Follow our printer troubleshooting guide or get in touch with our support team via the chat bubble at the bottom right corner of this page!
Kiosk printer not printing
If the kiosk printer isn't working, the kiosk will ask the customer for their name. Instead of printing a receipt with an order number, a staff member will call the customer's name when their order is ready.
Customers simply type in their name and tap Confirm Name.
Testing kiosk printer connection
If the printer inside your self-ordering kiosk is not printing receipts, check to see whether it is connected at all.
Go to Settings > Connection
Click Test Printer.
Take note of any error message that may appear, then get in touch with our support team who will be able to investigate further.
How to resolve the menu not updating
If you have made changes to your products (e.g. price adjustments, new products), you will need to sync the menu between Nomni Console and the kiosk.
On Nomni Console, go to Online Ordering > Menu
Click Save
3. On the kiosk, go to Settings > Connection > Sync Now
4. If your product is still not updating, contact our support team and we will help you out.
See also:
Step-by-step: a menu item is missing or still showing on the kiosk
In the back end, check the item is on the kiosk menu (or removed from it) and save.
Publish the menu.
On the kiosk, open Settings and run a full sync.
Close and reopen the kiosk app.
What you should see: the kiosk menu matches the back end.
If you use head-office (HQ) menus, publish from the HQ account first, then sync each store. If an item still shows after this, contact us with the store and item name.
Kiosk orders rejected by the POS
The Master POS checks every kiosk order before accepting it. On Nomni POS for Android, an order is rejected when:
The register is closed. The kiosk shows Cash register is closed, please call staff. Open the register on the Master POS. The POS won't take kiosk orders while the register is closed.
An item is marked sold out or has no portions left. Update stock on the POS, or remove the item from the kiosk menu.
The kiosk is logged in to a different company, or there's no Master POS: check the kiosk uses your company login and that one POS is set to Master.
Orders reach the POS only while the kiosk and Master POS are connected. If orders don't arrive at all, see Troubleshooting QR, online and kiosk ordering.