Quick answer: In Nomni Procure on the web, open the order and click Cancel order. In the Cancel order? window, pick a reason (Not received, Out of Stock, Wrong Order, Wrong Vendor, Missed Delivery, or Others (specify)), then click Confirm Cancellation.
These steps are for Nomni Procure buyers on the web. You can cancel after the delivery date when the order is still Placed, hasn't been received, and the supplier manages its orders outside Nomni Supply. For suppliers on Nomni Supply, the supplier handles the cancellation.
How do I cancel an order after the delivery date?
Open Orders and open the order.
Click Cancel order (the red cross).
In the Cancel order? window, under Please select reason (mandatory), choose one: Not received, Out of Stock, Wrong Order, Wrong Vendor, Missed Delivery, or Others (specify).
If you chose Others (specify), type the reason in the box (up to 150 characters).
Click Confirm Cancellation.
What you should see: You're taken back to your orders list and the order shows as Cancelled, with the reason you picked.
How do I cancel an order that has add-on orders?
If other orders are linked to this one, Nomni Procure asks which to cancel.
Open the order and click the cancel option.
Choose Cancel this order to cancel only this one, or Cancel this and add-on orders to cancel all of them.
Pick a reason and click Confirm Cancellation.
What you should see: The orders you chose show as Cancelled.
What if it doesn't work?
"Can't cancel order": the window explains why the order can't be cancelled now. Click OK and contact the supplier directly.
There's no Cancel order option: the order may already be received, or it isn't in Placed status. If it arrived wrong, record what you received and raise it with the supplier.
Confirm Cancellation does nothing: pick a reason first. If you chose Others (specify), type a reason.
Need help?
Email support@nomni.ai, call 1300 445 483, or message us in chat.