Most report differences come from dates, refunds or orders that haven't synced. Check these first.
Checks
Same dates and filters: compare reports for the same date range, store and filters.
Trading day: reports start at your Start Trading Time (Configuration > Company Profile), not midnight. Late-night sales may fall in the next day.
Unsynced orders: if a device was offline, its orders appear once they sync. See How do I sync Unsynced Orders?
Refunds and voids: some reports show gross sales, others net of refunds. Check which you are comparing.
Split payments: one order paid two ways appears under both payment types.
Cash: cash figures depend on the register being opened and closed each day with the counted amount. Check the close-register report and its variance reason.
Settlement vs sales: card settlements arrive later and exclude cash. See Why your sales don't match your settlement.
Still wrong? Send us
The report names and exact dates
Screenshots or exports of both figures
One example order number that is wrong
Still need help?
Message us in chat or email support@nomni.ai with your venue name and a screenshot.
