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My report numbers look wrong: checks before you contact us

Why sales, payment or cash figures can differ between reports, and what to check first.

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Written by Lucien Hopkinson

Most report differences come from dates, refunds or orders that haven't synced. Check these first.

Checks

  1. Same dates and filters: compare reports for the same date range, store and filters.

  2. Trading day: reports start at your Start Trading Time (Configuration > Company Profile), not midnight. Late-night sales may fall in the next day.

  3. Unsynced orders: if a device was offline, its orders appear once they sync. See How do I sync Unsynced Orders?

  4. Refunds and voids: some reports show gross sales, others net of refunds. Check which you are comparing.

  5. Split payments: one order paid two ways appears under both payment types.

  6. Cash: cash figures depend on the register being opened and closed each day with the counted amount. Check the close-register report and its variance reason.

  7. Settlement vs sales: card settlements arrive later and exclude cash. See Why your sales don't match your settlement.

Still wrong? Send us

  • The report names and exact dates

  • Screenshots or exports of both figures

  • One example order number that is wrong

Still need help?

Message us in chat or email support@nomni.ai with your venue name and a screenshot.

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