Quick answer: Same dates and filters: compare reports for the same date range, store and filters. Trading day: reports start at your Start Trading Time ( Configuration > Company Profile ), not midnight. Late-night sales may fall in the next day. Then follow the steps below.
Most report differences come from dates, refunds or orders that haven't synced. Check these first.
Checks
Same dates and filters: compare reports for the same date range, store and filters.
Trading day: reports start at your Start Trading Time (Configuration > Company Profile), not midnight. Late-night sales may fall in the next day.
Unsynced orders: if a device was offline, its orders appear once they sync. See How do I sync Unsynced Orders?
Refunds and voids: some reports show gross sales, others net of refunds. Check which you are comparing.
Split payments: one order paid two ways appears under both payment types.
Cash: cash figures depend on the register being opened and closed each day with the counted amount. Check the close-register report and its variance reason.
Settlement vs sales: card settlements arrive later and exclude cash. See Why your sales don't match your settlement.
Reports on the iPad
Some reports in Nomni POS for iPad only count orders on that iPad, so they can differ from Nomni Console.
Report | What it counts | Where it shows |
Current Register Summary | The register that is open now. | Master and Slave |
Register History | Past registers. Use the sync button on this screen to resend a register. | Master and Slave |
Sales Summary | Uses this iPad's data for recent dates, or Nomni for older dates. | Master |
Sales By Categories | This iPad's orders only. | Master |
Top Selling Products | This iPad's orders only. | Master |
Open Drawer History | Cash drawer openings. | Master |
For totals across all your iPads, use Nomni Console.
If A59. Enable Consolidate Cash Register is on, Reports are hidden on Slave iPads. Use the Master.
There is no "X report" or "Z report" on the iPad. Use the Current Register Summary (like an X read) and the register close report (like a Z read).
"Failed to load Sales Summary from Server" means the iPad couldn't reach Nomni. Check the internet and try again.
Still wrong?
Message us. Our team will check it using the details you've already shared, so there's no need to repeat anything. If something is missing, we'll ask for just one thing, usually one example order number that is wrong.
Still need help?
Message us in chat or email support@nomni.ai with your venue name and a screenshot.
You can also call 1300 445 483.