Quick answer: Go to POS > Online Ordering > Invoices . Set Created From and Created To , or tick Filter by scheduled time and use Scheduled From and Scheduled To for pre-orders. Then follow the steps below.
What this is for
Use these pages to look up any online order, see orders customers asked to cancel, and check orders that came through delivery partners.
Before you start
Your login can see POS > Online Ordering.
You're signed in to the Nomni Console at Nomni Console (app.abacus.co) with a login that can see this page. If it's missing from your menu, ask your account owner to check your role.
Find an online order
Go to POS > Online Ordering > Invoices.
Set Created From and Created To, or tick Filter by scheduled time and use Scheduled From and Scheduled To for pre-orders.
Narrow down with Customer, Order Type, External Source and Stores, then click Reload.
Use Export Invoices, Export PDF File or Export Order Items to download.
See cancellation requests
Go to POS > Online Ordering > Cancel Request, pick your Stores and click Reload.
Check delivery partner orders
Go to POS > Online Ordering > Delivery Partner Report. Set Created From, Created To, Stores and Delivery Partner, then click Reload. Click Export to download.
Tips
Search by the scheduled time when looking for pre-orders, because the created date is when the customer placed it.
Common problems
"Exporting pdf failed"
Shorten the date range and try again.
Still stuck?
If something on this page looks broken, or you need a change to your account, or for a refund that needs to be made outside the POS, chat with us from the Nomni Console. For anything else, the steps above should get you there.
You can also email support@nomni.ai or call 1300 445 483.