What this is for
Find customers who used to visit but haven't for a while (shown on screen as Inactive Customers), so you can win them back with an offer.
Before you start
You're signed in to the Nomni Console at app.abacus.co with a login that can see this page. If it's missing from your menu, ask your account owner to check your role.
How to use it
In the top bar click POS, then in the left menu go to Reports > Losing Customers.
Use Filter By to choose how long since their last visit, then click Reload.
Each row shows their last Invoice Number, Store, Tax and Price. Click Export to build a win-back list.
Tips
Pair the export with a targeted coupon campaign.
This page shows customer personal information. Only give access to staff who need it, and don't share exports outside your business.
Common problems
The report is empty
Check the date range and store filters, and that your POS has synced recently.
Still stuck?
If something on this page looks broken, or you need a change to your account, chat with us from the Nomni Console. For anything else, the steps above should get you there.