Use this guide when your Hungry Panda menu won't publish from Nomni Console, shows as Unsynced, or a new item doesn't appear in Hungry Panda. For how to edit and sync a delivery menu, see How to sync your delivery menu.
Before you publish
Use a separate delivery menu for Hungry Panda. A menu that's published to Hungry Panda can't also be published to another delivery platform.
Item names must be unique within each category.
Modifier group (variant) names must be unique. Hungry Panda can't take two groups with the same name, for example two groups both called "Choose sauce".
Adding an item to your POS menu doesn't add it to Hungry Panda. Add it to the Hungry Panda delivery menu too, then publish.
Messages when you publish, and what to do
"Hungry Panda cannot be combined with another delivery platform. Select Hungry Panda only, or remove Hungry Panda before publishing this menu." Untick the other platforms for this menu, or make a separate menu for them.
"Certain categories have items with duplicate names, such as …" Rename one of the items it lists, save and publish again.
"Certain Modifier Group Names have duplicate entries, such as The product variant name '…' appears … times" Rename the modifier groups it lists so each name is used once, then publish again.
"A previous menu publishing task is in progress. Please try again once it's finished." Wait for the last publish to finish, then try again.
"Select at least one delivery platform before publishing this menu." Tick Hungry Panda for the menu.
"Please provide HungryPanda Shop Id" Enter your Hungry Panda Shop ID where Hungry Panda is set up in Nomni Console.
"This Hungry Panda Shop id already exists. Please check the Shop Id." That Shop ID is already linked. Check you typed your own store's Shop ID.
After you publish
"Menu will be published shortly, estimated time: …" Hungry Panda has received the menu and is processing it. Check again after that time. Don't publish again in the meantime.
"Unable to load menu status. Please try again later" The status couldn't be checked just now. Try again in a few minutes.
Any other error after publishing (for example a "product not exist" message) comes back from Hungry Panda after it processes the menu. Check nobody changed the menu directly in Hungry Panda's own portal, then publish again from Nomni Console. If the same error comes back, contact us with the menu name and the exact message, and we'll work it out with Hungry Panda.
Still stuck?
Message us from the chat in Nomni Console, email support@nomni.ai, or call 1300 445 483 (from outside Australia +61 1300 445 483), 7 AM to 11 PM Melbourne time. To get you a fix faster, tell us: your venue name, the delivery menu name, the item that is missing, and a screenshot of the message.