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Nomni Android POS 2.3.27: what's new

The card type prompt now shows only when you need it, plus fixes for loyalty point refunds on online orders, KDS routing and Master and Slave POS

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Written by Lucien Hopkinson

Quick answer: Nomni POS for Android 2.3.27 stops asking for the card type on every card payment. It now asks only if you've turned on A18. Require selection of card type upon credit card transaction, or if a bank surcharge can apply to the order. If your team relies on picking the card type, turn on A18 after you update. This version also fixes loyalty point refunds on online orders, KDS routing after a restart, and table handling between Master and Slave POS.

This article is for Nomni POS managers using Nomni POS on an Android POS terminal.

What changed

  • The card type prompt only shows when it's needed. When you tap a card payment, the Select Card Type window now shows only if A18 is on, or if bank surcharge is on and at least one card surcharge fits this order. Otherwise the payment goes straight to the terminal. This works the same with an integrated payment terminal or a standalone card machine.

  • Refunds on online orders paid with loyalty points now work. If a customer paid for an online or app order partly or fully with loyalty points, you can now refund it from the POS and the points go back to the customer. Before, the refund was rejected.

  • KDS routing is right after a POS restart. When the Master POS restarted, it kept the previous day's workload count for an Expo station, so orders could be sent to the wrong screen. The count now resets once each new day, and a restart on the same day keeps today's count.

  • Master takeover no longer cancels a Slave's order. When the Master takes over a table, an order that's still being rung up on a Slave is no longer cancelled. A payment taken on the Slave is kept. Table requests are now matched to the right device, and POS devices still on an older version keep working with the Master.

  • Tables stay occupied when you hold an order on a Slave. With C29 off, holding an order on a Slave POS no longer shows the table as empty (for example 0/4) for a few seconds.

Who should turn on A18

Turn on A18 if your staff need to pick the card type on every card payment. For example:

  • You use the card type for your own reports or reconciliation.

  • You set different card surcharges by card type and want staff to always choose one.

If you don't need it, leave A18 off. Card payments will be quicker, and the prompt still shows when a card surcharge can apply.

How to update

Finish or hold any open order before you start. Then update every POS in the venue.

Devices with Nomni Store

  1. On the POS, open Nomni Store.

  2. Tap the Nomni POS app for your device, then tap Install latest on version 2.3.27.

  3. Tap Install on this device and approve it from your phone.

  4. Open the download and tap Update.

Full steps: Install or update Nomni POS, Nomni KDS or Nomni Kiosk on an Android device with Nomni Store.

iMin devices

  1. Open the iMin app store on the POS.

  2. Find Nomni POS and tap Update.

Sunmi devices

  1. Sunmi shows an update prompt on the POS by itself.

  2. Tap to update when you're not busy. If you tap Cancel, the POS stays on the old version until you update.

What you should see: on Welcome Back, APP VERSION at the bottom left shows 2.3.27. Let the POS finish syncing before you take orders.

How to turn on A18

  1. Update the POS to 2.3.27 and let it sync.

  2. On the POS, go to Settings > General.

  3. Turn on A18. Require selection of card type upon credit card transaction. On some POS it may show as Require card type selection for credit card payments.

  4. Repeat on every POS that takes card payments.

  5. Ring up a small test order and tap your card payment method.

What you should see: the Select Card Type window opens. Pick the customer's card, then finish the payment on the terminal as normal. Tap Cancel to close the window without taking payment.

To set card surcharges by card type, see How do I set a different bank surcharge for online orders?

Troubleshooting

The card type prompt stopped showing

This is expected in 2.3.27 if A18 is off and no card surcharge applies to the order.

  1. If you want the prompt on every card payment, turn on A18 (see above).

  2. If you expected a surcharge, check bank surcharge is on and your card surcharges are set up in Nomni Console under Sales > Surcharge.

  3. Close and reopen Nomni POS so it syncs.

The card type prompt still shows when A18 is off

A bank surcharge can apply to this order, so the POS needs the card type to work out the surcharge. This is expected.

A loyalty point refund on an online order still fails

  1. Check the POS shows version 2.3.27.

  2. Check the POS is online, then try the refund again.

  3. If it still fails, email us the order number and the message you see.

A table shows as empty or an order is missing on a Slave

  1. Check every POS in the venue, Master and Slaves, is on 2.3.27.

  2. Check the Slave is connected to the Master.

  3. If it still happens, email us the table number, the time and which POS you used.

KDS orders go to the wrong station after a restart

  1. Check the Master POS is on 2.3.27.

  2. Close and reopen Nomni POS on the Master.

  3. If it still happens, email us the order number and the station name.

Need help?

Email support@nomni.ai, call 1300 445 483 or message us from the chat in Nomni Console. Tell us your venue name, the device and the version number.

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