Quick answer: Open your account menu and click Settings, then Billing. Click View Billing History or Update payment details to open the secure billing page. To change plan, contact your Customer Success Manager (CSM).
These steps are for merchants who pay for Nomni App and Studio themselves. If you don’t see Settings in your account menu, your plan is billed with your other Nomni services. Some screens still show the old name "Nomnie" (Nomni App and Studio).
View invoices or update your card
Sign in to Nomni App and Studio at app.nomnie.com.
Open your account menu (your name, top left).
Click Settings.
Under your organisation, click Billing.
Click View Billing History to see and download invoices, or Update payment details to change your card.
What you should see: A secure billing page opens in the same tab. When you finish, it takes you back to Studio.
Change your plan
On Billing, click Change Plan.
The message says: "Please contact your CSM for plan change."
Email your Customer Success Manager, or email support@nomni.ai, with the plan you want.
What you should see: We confirm the change and when it starts.
Free trial
If you are on a free trial, you aren’t charged until the trial ends. We email you a 7-day warning at the email you gave at checkout.
Common problems
No organisation selected. Choose your organisation in the Settings side menu first.
I don’t see Settings. Your Nomni App and Studio fees are billed with your other Nomni services. Email ar@nomni.ai.
Need help?
Email support@nomni.ai or call 1300 445 483. For invoices and billing, also email ar@nomni.ai.