Quick answer: Creating a product and putting it on a menu are separate steps. In Nomni Console, open Menus > POS Menu (or your online/kiosk menu), add the product to a tab or category, Publish, then Master Sync on the POS.
Creating a product and adding it to your menu are two separate steps. If you've created a product but can't see it on the menu, it's likely because the product hasn’t been added to the menu yet.
On the Nomni Console, go to Menus > POS Menu
Open your menu's details. If you have multiple menus, ensure you are editing the most up-to-date version.
Add your product to a new menu tile.
Click Publish
On your iPad, perform a Master Sync
Still not showing?
Online ordering and kiosk: these use their own menus. Add the product there too and publish. See Which online ordering menu is live?
Product status: open the product and check it is active and not hidden. "POS Only" products show on the POS but not online.
Wrong menu version: make sure you published the menu the POS is using, then run Master Sync on the Master iPad first. Slave iPads update from the Master.
Price shows differently online: check special pricing or a price for that order type before contacting us.
Check and change the live online ordering menu
Follow these steps:
Log in to Nomni Console.
Open the Online Ordering Menu page.
Look at Selected Menu Name.
To use a different menu, click Change and pick the menu.
Click Publish and wait for Successfully published menu.
Full guide: Which online ordering menu is live?.
Still need help?
Message us in chat or email support@nomni.ai with your venue name, the device you are using and a photo of the screen.
You can also call 1300 445 483.