Quick answer: Open iPad Settings > Display & Brightness > Auto-Lock and set it to Never. This stops the screen going black, the POS disconnecting and the iPad asking for Touch ID or its passcode.
How to Prevent Auto-Lock Issues on Your iPad for Nomni POS
If your iPad is set to lock automatically, you may encounter the following issues while using Nomni POS:
Screen turns black
POS disconnects
iPad requests TouchID or Apple PIN
How to Turn Off Auto-Lock on Your iPad:
Go to iPad Settings.
Navigate to Display & Brightness
Tap Auto-Lock.
Set Auto-Lock to Never.
This will prevent your iPad from automatically locking, ensuring smooth operation of the POS. However, it’s still recommended to turn off the screen when not in use outside of business hours.
Need help?
Email support@nomni.ai or call 1300 445 483.