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Why do I keep logging out?

How to stop Nomni POS from automatically logging out (FAQ)

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Written by Lucien Hopkinson

Quick answer: Nomni POS logs out after 60 seconds of idle by default. In Nomni Console go to Settings > System > Cashier Auto Logout Time, raise the seconds or clear the field to turn it off, then sync settings to the iPads.

By default, the Nomni POS system logs out the current user after 60 seconds of inactivity. To prevent this, you can either disable or adjust the auto-logout feature.


Steps to Disable or Adjust Cashier Auto-Logout:

  1. Go to Settings > System in Nomni Console.

  2. Scroll down to User Management > B4. Cashier Auto Logout Time.

  3. Select the grey field to adjust the settings.

  4. Increase the number of seconds before the system logs out, or delete the value (backspace) to leave the field blank, which will turn off auto-logout completely.

This ensures that your POS system stays logged in based on your preferences, improving workflow efficiency.

See also:


Set a password or PIN for a user

Follow these steps:

  1. Go to the Users section in Nomni Console.

  2. Click on the user you want to set a password or PIN for, and go to their User Details.

    Click on the user you want to set a password or PIN for, and go to their User Details
  3. Fill in either a Password or a PIN for the user.

  4. Click Save to confirm the changes.

    Click Save to confirm the changes
  5. Repeat this process for all other users who need a password or PIN.

  6. Once all changes are made, go to Settings > Sync > Sync Staff List on your iPad to ensure the staff details are updated on the POS system.

    Nomni POS app Sync settings with Sync Staff List highlighted

Need help?

Email support@nomni.ai or call 1300 445 483.

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