Quick answer: Printer locations decide where each docket prints. In Nomni Console (POS > Print Settings > Printer Locations), create a location for each extra printer, update your printing templates, give every product a location, then set the printer locations on each iPad.
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Your printer locations define where each order docket prints. Each product prints where its printer location is set.
In Nomni Console, go to POS > Print Settings > Printer Locations to view your printer locations.
e.g. You might have one printer in the kitchen, and one at the coffee station. You want food orders to go to the kitchen, and drink orders to print at the coffee station.
There are four steps to setting up printer locations:
Creating printer locations
Updating printing templates
Assigning printer locations to products
Setting printer locations on the POS (iPad)
See also:
Customise Printing Behaviour
How to create Printer Locations
By default, you will start off with a POS Printer Location, called POS Counter.
Your POS counter printer location is where your bills and receipts are to be printed. If you only have 1 printer, you might also print dockets from this printer. If this is you, you're done with this section! Skip down to Setting printer locations on the POS (iPad).If you have more than one printer, you will need to create multiple printer locations. In this case, you must assign a printer location to every product, or your order dockets will not print.
Click New Printer Location
Enter the Name of your first additional printer, i.e. the one that is not the POS Counter (e.g. "Kitchen")
(OPTIONAL) Select the Next Printer Location. This is your backup printer, in case this one goes offline.
Click the wand button to the right of the printer location to assign a printer location to all of your products.
If you only have two printers (e.g. "POS Counter" and "Kitchen"), you can skip to Setting printer locations on the POS. If you have more printers, continue to the next step.
Repeat for any other printer locations.
Next, you'll need to update your printing templates.
How to update Printing Templates
Go to Print Settings > Printing Templates
A new Order Docket will have been created for every new Printer Location that you have made.
Click the pencil button on the right side to edit this printing template
Change the Printer Location so it matches the printer location included in the subject.
Save.
Remember that whenever you update your printing templates, you'll need to SYNC RECEIPT TEMPLATES FROM BACKEND on the POS (Settings > Sync).
Adjusting Printer Set Configurations Across Sites
If prints differ between locations, follow these steps to standardize printer configurations:
Navigate to Nomni Console > BI > Printer Set Config.
Update the printer set to the desired standard configuration (e.g., HQ default).
Next, you'll need to assign your printer locations to products.
How to assign Printer Locations to products
Go to Products > Products
Tick all the items that you wish to assign to that printer location.
Click Settings
Enter the Printer Location in the first field
Click Add.
When you Close the window, you'll see that the Printer Locations have appeared next to the product.
Repeat for your other products and other printers until all your products have a printer location.
Printer locations for products are set in Nomni Console, not on the iPad. After you change them, sync the Master POS (see the end of the next section).
Finally, you'll learn on how to set printer locations on Nomni POS (iPad).
How to set printer locations on the POS (iPad)
Printer locations must be set in the application itself to correspond to the physical printers connected. Use the Master POS to set up all your printing.
Press the Printer icon to expand the printers menu.
All the printers on your current network will appear. If you can't see all your printers, press Refresh.
Slide the switch next to a printer. This means that you have authorised the connection.
Press Settings (Gear Icon).
Prompt a Test Print (press Print). The printer you have selected will print out "TEST". This is how you know what printer you're configuring your locations for.
If your test print printed out at the POS, this is your POS printer.
If it printed in the kitchen, this is your kitchen printer.
If this is your POS printer, tick Print Receipt/Bill. If it did not print out at the POS, skip this step.
Note: Your POS Printer (default printer) will be the backup printer to which other print tasks will be redirected if they fail at other printers. If you set any other printer as your default printer, failed print tasks will go to your POS Printer, and then your default printer.
Tick the Printer Location for the printer (POS Counter or any other location).
Press the Name of the printer. You will be able to enter a new name for it. We suggest you name it the Printer Location.
Tap the < Back button.
Repeat for all your other printers, making sure that if it's your POS Printer, you Set Printer As Print Receipt / Bill. Do not set other printers as default.
You should end up with a list of printers with names corresponding to your Printer Locations.
After making Nomni Console changes, ensure synchronization on the POS:
From the site’s Master POS:
Go to Settings > Sync and tap MASTER SYNC.
If necessary, also tap SYNC CHANGED PRODUCTS AND EXTRAS FROM BACKEND.
Test printing at the site to confirm that orders are routed to the correct printers.
Troubleshooting Access Issues for Printer Location Sets
If you encounter issues accessing "Printer Location Sets" from the BI module (e.g., being redirected to the Dashboard), it may be due to insufficient permissions. To resolve this:
Log in to Nomni Console.
Go to POS > Print Settings > Printer Locations.
Set up your printer locations there. If you still can't get in, ask an admin on your account to check your permissions, or contact us at support@nomni.ai.
Best Practices for Printer Management
Regularly review and update printer configurations to match operational needs.
Ensure all products are correctly assigned to their respective printer locations.
Verify permissions to avoid access issues when managing printer settings.
Need help?
Email support@nomni.ai or call 1300 445 483.