Quick answer: Tap an order and it will be expanded to show which items were on that order. Swipe left on an order to access the order history options: print bill, print receipt, refund, and delete.
In this article:
How to View Order History
Dropdown the Navigation Menu and select Order History.
The Order History screen displays all the orders that were paid for on the current day.
Each order will be kept on the POS for one month.
If there is internet connection, the orders will automatically sync to the server, marking the order with the green synchronisation symbol.
Orders that were made from other POS devices on the network will be displayed on a grey background.
Tap an order and it will be expanded to show which items were on that order.
Swipe left on an order to access the order history options: print bill, print receipt, refund, and delete.
How to Sync Historical Orders
Ensure that you have an internet connection.
Press PUSH ORDERS TO SERVER.
How to Refund an Order
Tap REFUND.
Select the items to be refunded (or Select All).
Select the payment method (Cash or Card): note that you cannot refund a cash payment to a credit card.
List a the reason for the refund.
The amount refunded will appear with the tender type.
If the order was made online, a confirmation email will send to your customer with the refund reason you added.
How to refund Split Payments
Split by item
Orders which have been split by item will be split into different invoices, so you can refund each transaction like any other order.
If you wanted to refund the whole order, you would need to refund each separate transaction, as there is no full invoice for the whole order.
Split by portion
Orders which have been split by portion (by certain amounts or by guest number) can be refunded through the extra invoices which are created for those specific transactions. These (extra invoices, not the original) would be refunded like any other order.
For example, if you have a $100 order which was split into a $40 transaction and a $60 transaction, and if you wanted to refund the $40 transaction, you would need to find the invoice for that $40 amount and refund that invoice.
If you wanted to refund the whole order, you would need to refund each separate transaction, as the full invoice for the whole order is for reference only.
Refund Limitations
Tips and surcharges are not refundable.
Once you refund an order, you will notice on Nomni Console that you will not be able to mark it as unpaid or change any of the payment methods.
All refunds are final and cannot be undone. If the refund option is not visible, locate the original transaction through the POS system and use the refund or void function to process the return to the original payment method.
Orders placed directly through the POS system cannot be refunded remotely by the support team. To process a refund for such orders, the customer must visit the store and tap the original card on the EFTPOS terminal, or the business can arrange a manual refund according to its internal policies.
How to Return Stock Items
In POS version 28.100 and later, you can also select whether any refunded items should be returned back to your stock count.
How to Change Permissions for Refunds
Go to Settings and enable Setting A33. FORBID STAFF TO REFUND ORDER, so only managers and admin users can refund orders.
How to Pre-Populate Reasons for Refunds
A reason can be manually typed for reasons, but you can also create custom reasons that will be available whenever a refund is performed.
On Nomni Console, go to POS Settings > Refund Reasons.
On the POS, you can also turn on Setting A51. PREVENT STAFF FROM MANUALLY ENTERING REASONS (REASONS/DISCOUNTS/VOIDS) so they have to select a reason you have made.
Before you refund a card or Nomni Loyalty payment
Check how the order was paid. Card refunds usually need the customer's card on the same terminal.
Orders paid with Nomni Loyalty need us to refund the payment first. Nomni POS shows the message “Refund Liven Payment: Proceed only if Liven Payment has already been refunded at the backend” (the message still uses the old name, Liven). Contact us with the invoice number before you tap Refund.
If a refund times out, check the terminal's history before trying again.
Refunds and loyalty rewards
If the order earned loyalty points or Brandollars, refunding it reverses those rewards automatically. You don't need to adjust the customer's balance yourself.
Refunds to an Adyen terminal need a manager to approve them on the POS.
Card surcharges and tips aren't refunded.
Need help?
Email support@nomni.ai or call 1300 445 483.